Tracy Bates
Des Moines
Summary
Dynamic pharmacy professional with extensive experience at Walmart, excelling in workflow optimization and team collaboration. Proven track record in enhancing medication dispensing accuracy and training staff. Adept at problem-solving and maintaining confidentiality in compliance with HIPAA, ensuring exceptional customer service and operational efficiency.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Walmart
Des Moines, IA
02.2023 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical products.
- Processed prescription orders and verified patient information for accuracy.
- Maintained clean and organized workstations to comply with safety standards.
- Operated pharmacy software systems for record-keeping and billing procedures.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collaborated with pharmacists to resolve prescription issues promptly.
Team Leader
Walmart
West Des Moines, IA
04.2021 - 02.2023
- Supervised team operations to ensure adherence to company policies and safety standards.
- Coordinated inventory management and restocking processes to optimize product availability.
- Trained new associates on operational procedures and customer service best practices.
- Analyzed sales data to identify trends and inform staffing decisions for peak hours.
- Monitored team performance metrics, providing feedback to enhance productivity and morale.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Manager
Caseys General Stores Inc
Des Moines, IA
06.2012 - 01.2020
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical products.
- Processed prescription orders and verified patient information for accuracy.
- Maintained clean and organized workstations to comply with safety standards.
- Operated pharmacy software systems for record-keeping and billing procedures.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Accounting
Browns Business College
Springfield, IL05-1990
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Walmart
02.2023 - Current
Team Leader
Walmart
04.2021 - 02.2023
Manager
Caseys General Stores Inc
06.2012 - 01.2020
Accounting
Browns Business College