Deaira Dodd
Summary
Innovative and confident while still eager to learn and grow candidate.
Overview
19
19
years of professional experience
Work History
Inbound Sales Specialist
ORKIN PEST CONTROL
06.2012 - Current
- Solid work experience concurrent with academic pursuits, with expertise in business operations, customer service, and office administration
- Commitment to facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction
- Demonstrates ability to manage multiple concurrent responsibilities and prioritize tasks to meet strict deadlines
- Proactive team player equally effective in independent and collaborative environments
- Dynamic communication, presentation, negotiation, and relationship management skills
- Sharp technical proficiencies including Microsoft Suite
- Extensive experience and knowledge of internal systems applications such i.e., BOSS, Contact 360 etc
- Proficiency in deciphering rate card notes and guidelines
- Explain features and benefits of program to clients, discuss conditions of sale, answer questions and advise customers on best selection to fit their needs
- Selected by leadership to assist with special projects such as peer monitoring and side carring/training
- Expertly mentored newly hired agents to better understand processes and performance metrics
- Resourceful problem solver with creativity and flexibility to determine solutions in timely manner
- Building morale amongst team members through chat support.
Customer Service/Sales Specialist
Darden
09.2005 - 09.2012
- Consistently achieves superior customer satisfaction rates through friendly and efficient customer service
- Exceeds daily sales requirement by providing excellent knowledge of the available products.
Education
Georgia State University
Personal Information
Title: Inbound Sales Specialist
Timeline
Inbound Sales Specialist
ORKIN PEST CONTROL
06.2012 - Current
Customer Service/Sales Specialist
Darden
09.2005 - 09.2012
Georgia State University