Tracy Blay Duzdevich

Pour joy (wine) to guest, sell wine to guest and signed them up as wine club members.

Give the guest a great experience and teach them about the wines, so they have will become a club member and come back .

• Give everyone who came into the winery, give them great service and a great experience so they would leave saying, 'I will be back'.
• I also love to Serve and sell wine to guest and sign them up for membership, I love pouring joy to our guest.
• I sold the most wine club memberships and wine of any server.

• Assisted customers and members in various rooms throughout the winery.
• Educated clientele on different wines in order to sell and achieve sales goals.
• Collaborated with management on different areas of success and opportunity in order to achieve maximum potential.
• Sold memberships and bottles to help the winery achieve sales goals.
• Delivered exceptional customer service, ensuring guest satisfaction throughout dining experiences.
• Managed wine pairings, enhancing guest knowledge and overall experience with offerings.
• Trained new servers on operational procedures and service standards for consistency.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Manage and oversee the upkeep, maintenance and addressed issues that arise on 15+ local vacation rentals, valued over 14 million dollars.
• Set schedule and route to ensure time efficiency and proper timely care on the homes to guarantee homeowner and guest satisfaction.
• Inspect homes, post cleaning and communicate effectively, yet kindly to ensure standards are always met.
• Conduct light repairs as needed, and coordinate outside vendors, to include skilled labor, and handyman services.
• Purchase and account for replacement items, upgrades and improvements for monthly billing statements.
• Coordinated with property owners to ensure maintenance and readiness for guest arrivals.
• Collaborated with local businesses to create partnerships that promote vacation rentals in the community.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

• Administered superior customer service and food handling skills as a brand ambassador for Costco.
• Created a special experience for patrons by providing and serving samples while keeping a light and friendly banter.
• Answered questions, earned customer loyalty and ultimately increased revenue by promoting and selling the products on display.

• Met with clients and became their liaison as I coached them on skill sets to start their own business, through marketing techniques, websites and additional coaching programs.
• Coordinated and taught live workshops, up-selling to higher end programs that fitted their needs.
• Performed clerical and accounting duties by collecting event fee for workshops and past due balances.
• Developed and maintained relationships with key partners to enhance collaboration.
• Facilitated meetings and workshops to gather insights and drive strategic initiatives.

• Fostered an environment which encouraged continual process improvements for the city.
• Oversaw daily operations, ensuring compliance with safety regulations and company policies.
• Implemented quality control measures to maintain high standards of service delivery.
• Analyzed performance metrics to identify areas for improvement in operations.
• Oversaw daily operations, ensuring timely and accurate processing of staffing requests.
• Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.

• Processed real estate loans for 17 different loan officers.
• Closings in over 200 homes $50 million total in home sales.
• Provided accurate documents on a timely process, daily.
• Created a tracking system that provided a streamline process to ensure signatures and required documents were received, ensuring fast turn around, and loyalty from both our loan officers and their clients.
• Reviewed credit reports and financial statements to assess borrower eligibility.
• Processed loan applications and verified documentation for accuracy and completeness.
• Coordinated with underwriters to facilitate timely loan approvals and resolve issues.
• Maintained compliance with regulatory guidelines throughout loan processing stages.

• Sold customized mouse pads and counter mats to over 500 different ASI agencies.
• Meet all customer call guidelines including service levels, handled time and productivity.
• Order entry clients custom orders into Goldmine computer system.
• Solved unresolved customer problems, took over 200 calls per day outbound and inbound.
• Promptly responded to inquiries and requests from prospective customers.
• Entered custom orders into Goldmine system, followed each order through to make sure each custom order was perfect to customers expectations.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Facilitated inter-departmental communication to effectively provide customer support.
• Sold over 2.5 million dollars yearly in mouse pads for Digispec
• Won ASI customer service of the year award in 2001 out of 16,000 applicants
• Developed and maintained strong client relationships to drive sales growth.
• Presented product demonstrations to prospective clients, showcasing features and benefits.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.