Tracy Boles
Management
Savannah,GA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Inn & Suites (Image Hotels)
02.2008 - 07.2023
- Observed over 25 employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove year-over-year business growth by 6% while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Marvel Dry Cleaners
10.2003 - 09.2007
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established performance goals for over 10 employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
Line Operator
Baldino's Giant Jersey Subs
03.1997 - 03.1999
- Managed over 50 customer calls per day
- Calibrated and adjusted equipment to achieve quality production.
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
Education
Real Estate License - Real Estate
Fred Williams Real Estate School
Savannah, GA05.2022
GED -
Middle Georgia Technical College
Warner Robins, GA04.2000
Skills
- Budgeting and Cost Control Strategies
- New Business Development
- Training and Development
- Safety Assurance
- Profit and Loss Accountability
- Organizational Restructure and Change
- Exceptional Interpersonal Communication
- Coaching and Mentoring
- Profit and Loss
- Sound Judgment
Accomplishments
- Achieved the Tourism Leadership Award 2017
- Managed a team of 25 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Managed sales team to monitor sales activity and goal achievement.
Affiliations
National Associations of Realtors
Tourism Leadership Council of Savannah
Pooler Chamber of Commerce
Certification
Certifications:
Operational Excellence
Hospitality Leadership Excellence
Strategic Alignment
Clean Matters
Fair Housing
Timeline
General Manager
Fairfield Inn & Suites (Image Hotels)
02.2008 - 07.2023
Assistant Manager
Marvel Dry Cleaners
10.2003 - 09.2007
Line Operator
Baldino's Giant Jersey Subs
03.1997 - 03.1999
Real Estate License - Real Estate
Fred Williams Real Estate School
GED -
Middle Georgia Technical College
Certifications:
Operational Excellence
Hospitality Leadership Excellence
Strategic Alignment
Clean Matters
Fair Housing
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