Tracy Bosanac
Muskego,WI
Summary
Dynamic veterinary professional with experience at Cream City Kitty Clinic, excelling in medical recordkeeping and prioritization. Proven ability to enhance patient care and client satisfaction through effective teamwork and compassionate communication. Successfully reduced client wait times and improved operational efficiency, fostering a welcoming environment for both pets and their owners.
Overview
18
18
years of professional experience
Work History
Veterinary Receptionist
Cream City Kitty Clinic
Waukesha, WI
08.2007 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Veterinary Assistant
Cream City Kitty Clinic
Waukesha, WI
08.2007 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Groomed and bathed animals to maintain hygiene and appearance.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Collected and processed samples for laboratory testing.
- Kept detailed records of animal treatments and medications.
Education
High School Diploma - General
Waukesha North High School
Waukesha, WI06.1998
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
Timeline
Veterinary Receptionist
Cream City Kitty Clinic
08.2007 - Current
Veterinary Assistant
Cream City Kitty Clinic
08.2007 - Current
High School Diploma - General
Waukesha North High School