Tracy Botensten
Store Manager
Crown Point,IN
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
21
21
years of professional experience
Work History
Store Manager
Starbucks
Mokena , Illinois
10.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
Pizza Hut
Atlanta, GA
05.2001 - 09.2019
- Built positive and productive relationships with store and field leadership.
- Supervised 5-10 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Education
High School Diploma -
Amos Alonzo Stagg
Palos Hills, ILNo Degree - Human Resources Management
Arizona State University
Tempe, AZSkills
- Policy Development and Enforcement
- Operational Efficiency
- Product Development Collaboration
- Verbal and Written Communication
- Recruiting and Hiring
Timeline
Store Manager
Starbucks
10.2019 - Current
District Manager
Pizza Hut
05.2001 - 09.2019
High School Diploma -
Amos Alonzo Stagg
No Degree - Human Resources Management
Arizona State University
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