TRACY BRANNON
Washington
Summary
Dedicated Medical Assistant with extensive experience in patient care spanning more than 25 years. Proficient in following medical guidelines and enhancing operational efficiency. Effective team leader with a track record of successful coordination and support of daily medical operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
OFFICE COORDINATOR
The Center Of Advance Orthopedic
Washington, DC
02.2020 - 05.2025
- Achieved efficient front desk management through effective coordination of multiple tasks. Enhanced patient experience by collecting co-payments and resolving outstanding balances promptly. Streamlined communication by responding to emails and faxes while organizing appointment schedules. Improved patient flow by managing check-in and check-out processes. Addressed medication refill requests to support patient needs.
MEDICAL OFFICE MANAGER
IRA SILVERSTEIN ASSOCIATES
Washington, DC
11.2003 - 01.2019
- Greeted patients upon arrival and upheld a hospitable environment through effective maintenance of facilities.
- Facilitated creation of new patient charts and coordinated financial contract management to enhance admission efficiency.
- Verified and organized patient demographics and insurance records to streamline registration workflows.
- Managed comprehensive insurance eligibility assessments and benefits verification for both scheduled and unscheduled patient visits.
- Conducted regular audits and training sessions to ensure adherence to HIPAA standards for patient data privacy.
- Oversaw cashiering and collections activities, maintaining alignment with specified financial standards set by facility.
- Surpassed productivity goals by recommending novel approaches to elevate team performance and productivity.
- Collaborated with team members to address and resolve client complaints, ensuring a high standard of service delivery.
- Coordinated and conducted meetings aimed at fostering professional development and sharing critical updates on company procedures.
- Developed and implemented training programs for new hires, ensuring staff had access to expert knowledge and resources.
- Demonstrated expertise in navigating software systems while applying in-depth understanding of commercial and state/government insurance frameworks.
FRONT OFFICE RECEPTIONIST
VINCENT DESIDERIO MD
Washington, Dc
01.2000 - 01.2003
- Designed and distributed patient charts to enhance record organization, maintaining data quality and accuracy.
- Managed systematic arrangement of lab results and patient records to enhance workflow efficiency.
- Managed documentation processes by generating reports for comprehensive review by management team.
- Scheduled appointments to streamline operations and ensured precise data entry.
- Conducted comprehensive reviews of documentation, maintaining high standards of accuracy and data integrity.
- Facilitated efficient mail handling and distribution to support organizational operations.
- Drafted and compiled correspondence and memos, while maintaining spreadsheets for effective work completion tracking.
- Directed all administrative functions to enhance organizational efficiency and responsiveness to priorities.
- Ensured a tidy and efficient work environment by maintaining organization and monitoring office supply levels.
- Applied analytical skills to troubleshoot issues and ensure timely completion of tasks.
Skills
- Productivity software
- Claims policy analysis Risk evaluation Data analysis Regulatory compliance Solution development
- Debt management
- Domain knowledge
- Conflict resolution
- Team management
- Data precision analysis
- Quality assurance
- EHR management
Certification
- Medical Assistant
- Medical Terminology
- HIPAA
Honors & Activities
None Specified
Additional Information
None Specified
Detailed References
None Specified
Timeline
OFFICE COORDINATOR
The Center Of Advance Orthopedic
02.2020 - 05.2025
MEDICAL OFFICE MANAGER
IRA SILVERSTEIN ASSOCIATES
11.2003 - 01.2019
FRONT OFFICE RECEPTIONIST
VINCENT DESIDERIO MD
01.2000 - 01.2003