TRACY BROCK
Kansas City,MO
Summary
Warm and welcoming sales professional, known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in ensuring positive first impressions, building genuine connections and enhanced customer experiences.
Overview
30
30
years of professional experience
Work History
GREETER
HY-VEE
Kansas City, MO
07.2019 - Current
- Monitor customer needs while balancing shrink awareness. Work closely with management in communicating these issues involving security.
- Operated cash register to process payments for purchases. Assist with Self Checkout.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Daily cultivation of genuine relationships as well as development new ones.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Organized displays to attractively showcase products and sales.
- Assisted in training new employees.
- Maintained knowledge of store layout to better assist customers with product location.
- Have held many positions here including Cosmetics, Aisles Online Shopper, Events, Delivery Driver for Pharmacy and Floral.
BEAUTY MANAGER
L BRANDS, VICTORIA’S SECRET
Kansas City, MO
08.2018 - 10.2020
- Organized events and product launches to promote brand awareness.
- Created strategies to maximize revenue from existing customers through loyalty programs.
- Established relationships with key industry contacts.
- Conducted regular meetings with team members to discuss performance objectives.
- Implemented promotional campaigns for beauty products and services.
- Drafted reports detailing monthly sales results, competitor activity, and customer feedback.
- Displayed a high level of knowledge about current trends in the beauty industry.
- Trained and supervised staff in the use of beauty products and services.
- Maintained inventory of all beauty products, ensuring proper stock levels.
- Assisted in daily store recovery and replenishment.
BUSINESS MANAGER
NORDSTROM
Oakbrook, IL
06.2013 - 12.2013
- As a result of increased sales and demonstrated leadership at Macy's, the midwest regional account manager for philosophy brand actively recruited my services as counter manager of the newly conceptualized cosmetics department at their flagship location
- Implementation included an extensive renovation of the entire floor to premiere the more user friendly, tech savvy space that would serve as the model for future build-outs across the country
- Capitalized daily on the opportunity to learn multiple facets of business and sales from a successful Fortune 500 company
- Observed, applied and adopted the highest level of excellence in service to the customer in which Nordstrom is famous for
- Furthered merchandising skills, exercised creative control and expanded print, runway and on air experiences through collaborations with talent from MAC, Smashbox, Chanel and America's Top Model.
COSMETICS ASSOCIATE
MACY'S
Bolingbrook, IL
02.2013 - 06.2013
- Initially hired as Flexible/ On-Call Sales Associate for cosmetics and fragrance department
- Gained valuable and diverse product and brand knowledge through collaborations, interpersonal communications and individual shift assignments in multiple lines including Shiseido, Estee Lauder, Bare Minerals, Bobbi Brown and philosophy
- Promoted to Interim Counter Manager for philosophy as a maternity leave of absence precipitated a vacancy
- Used this opportunity to orchestrate a considerable and well documented increase in sales and clientele at the counter, which resulted in a dramatic improvement in ranking in philosophy's Greater Chicago Area Market
- Raised expectations, inspired and motivated existing associates to optimize personal sales potentials
- Continually practice and develop creative methods and solutions to attract and maintain customers in an effort to propel long-term growth.
RETAIL MANAGER/DIRECTOR MARKETING/EVENTS
BROADWAY & PENN
Excelsior Springs, MO
07.2010 - 08.2011
- Oversaw daily operations of upscale boutique while maintaining status as top-selling floor salesperson
- Developed genuine rapport with customers, maintained and strengthened relationships using multiple modes of communication
- Managed scheduling, payroll, customer relations, advertising, vendors, events and fashion shows
- Worked closely with local business leaders and Chamber of Commerce to increase sales, visibility and marketability throughout the Kansas City area.
OFFICE CLERK
EXCELSIOR PUBLISHING COMPANY
Excelsior Springs, MO
04.2010 - 08.2010
- Front office position entailing clerical, switchboard and customer service duties, as well as those directly related to the production of two local newspapers
- Assisted clients with purchase, proofreading and placement of classified ads and subscriptions
- Managed accounts, prepared deposits/invoices, dealt directly with customer inquiries, accounts receivable, collections, inventory, stocking and archiving
- Collaborated daily with multiple business contacts to confirm and ensure attention to detail and accuracy.
EVENT PLANNER
LUCIA'S ITALIAN RISTORANTE'
Liberty, MO
03.2009 - 05.2010
- Provided swift, precise and congenial service to promote a comfortable atmosphere and uphold the reputation of family-owned restaurant
- Responsible for marketing and advertising strategies and development of an online presence via social media
- Assisted with booking/orchestration of catering events and worked directly with owner, clients and kitchen staff to ensure success.
ADMINISTRATIVE ASSISTANT
EVANS OIL & GAS
Lawson, MO
06.2007 - 03.2009
- Performed daily tasks that included inventory, accounts receivable, billing, customer service, scheduling, dispatch and other various secretarial responsibilities pertaining to gas station as well as propane division
- Developed an authoritative yet approachable rapport with customers
- Discussed, understood and met or exceeded customer expectations
- Demonstrated proper accounts receivable management skills by communicating, analyzing, prioritizing, initiating, researching and resolving
- Negotiated acceptable payment arrangements and followed up as needed
- Consistently and actively contributed to the goal of achieving an overall positive customer experience which increased the potential for loyalty to the company
- Thoroughly and accurately documented all customer contact.
ASSISTANT TEACHER
UNITED METHODIST CHURCH - TREEHOUSE PRESCHOOL
Excelsior Springs, MO
08.2006 - 05.2007
- Assisted lead teacher in all aspects of daily learning activities and related programs for a total enrollment of 72 children ages 3-5
- Maintained own classroom and provided children with daily art and supplemental activities
- Substituted for lead teacher/director in her absence as needed
- Worked closely with parents and extended families of students to ensure their educational success
- Administered developmental testing and kept detailed records of progress in order to determine kindergarten readiness.
PARENTS AS TEACHERS PARENT EDUCATOR
EXCELSIOR SPRINGS SCHOOL DISTRICT
Excelsior Springs, MO
09.2005 - 05.2007
- Conducted in-home visits to families with children ages birth-5 years to assist with supplemental parenting skills
- Administered diversified testing to determine appropriate developmental levels and cognitive abilities
- Implemented and delivered instructional and educational materials and made educational suggestions when needed
- Provided and assisted with community outreach programs.
COSMETICS ASSOCIATE
DILLARDS-CLINIQUE SKINCARE
Kansas City, MO
05.1994 - 03.1996
- Provided prompt, personable, knowledgeable and courteous assistance to customers
- Maintained cosmetic counter's hygienic and aesthetic appearance
- Scheduled appointments for various procedures via telephone and in person
- Followed through with service after the sale by using phone calls and postcards
- Operated computerized cash register, utilized automatic inventory reorder systems and switchboard.
Education
High School Diploma -
Excelsior Springs High School
05.1988
Early Childhood Education and Teaching
University of Missouri-Columbia
UMKC
Skills
- Professional Appearance
- Talent Development
- Account Management
- Customer Retention
- Product Knowledge
- Social Perceptiveness
Timeline
GREETER
HY-VEE
07.2019 - Current
BEAUTY MANAGER
L BRANDS, VICTORIA’S SECRET
08.2018 - 10.2020
BUSINESS MANAGER
NORDSTROM
06.2013 - 12.2013
COSMETICS ASSOCIATE
MACY'S
02.2013 - 06.2013
RETAIL MANAGER/DIRECTOR MARKETING/EVENTS
BROADWAY & PENN
07.2010 - 08.2011
OFFICE CLERK
EXCELSIOR PUBLISHING COMPANY
04.2010 - 08.2010
EVENT PLANNER
LUCIA'S ITALIAN RISTORANTE'
03.2009 - 05.2010
ADMINISTRATIVE ASSISTANT
EVANS OIL & GAS
06.2007 - 03.2009
ASSISTANT TEACHER
UNITED METHODIST CHURCH - TREEHOUSE PRESCHOOL
08.2006 - 05.2007
PARENTS AS TEACHERS PARENT EDUCATOR
EXCELSIOR SPRINGS SCHOOL DISTRICT
09.2005 - 05.2007
COSMETICS ASSOCIATE
DILLARDS-CLINIQUE SKINCARE
05.1994 - 03.1996
High School Diploma -
Excelsior Springs High School
Early Childhood Education and Teaching
University of Missouri-Columbia
UMKC