Tracy Buckner
Middletown,OH
Summary
- I am motivated to obtain a position in a progressive field where I can use the experience I have obtained while employed in the medical field 20+ years. I am highly organized and with my polished customer service skills and comprehensive clerical expertise, can successfully and quickly adapt into a new position. I believe with my medical office experience in accounting procedures, CPT coding and medical software knowledge, I will be an asset to any company in which I am employed.
- EXPERIENCE
- 20+ years medical office experience
- Medical Billing - familiar with paper and electronic billing systems
- Customer relations - connect with patients in a manner which creates a mutually beneficial relationship between the patient and office. Interpersonal Skills -Attentive listener, seeks understanding and responds appropriately.
- Professional - Prompt, reliable and responsible
- Team Oriented - work well with other staff; lead capably and take initiative.
- Trainer -orient new hires into to ensure positive employee/patient experience
- Computer keyboarding and data entry with computer skills in Epic, Microsoft Office Suite, Customer Service Detail Oriented Leadership Mitigate customer Complaints Organization Prioritization Training
Overview
26
26
years of professional experience
Work History
Patient Account Representative
Kettering Medical Center
Kettering, OH
04.2022 - Current
- Medical claim edits for accuracy of registration and other information that will be produced on the claim being billed from Epic to the clearinghouse.
- Review and correct claims that passed by the Epic system to the clearinghouse, and correct as needed.
- Monitor and correct claim information returned from the insurance companies.
- Monitor in work queues for missing or delayed claim payments.
- Review and resolve issues that are sent to the billing department from the patient service department.
- Correspondence received and review for the communication and resolution of issues received via mail.
- Attend weekly meetings to ensure that any current insurance or billing issues are being addressed and up to date.
- Monitor any claims issues, primary and secondary, until claim is resolved and closed as needed.
Patient Care Coordinator/ Surgery Scheduler
Kettering Hospital Physician Network
04.2019 - 04.2022
- Schedule patients' surgeries as directed by the physician, coordinating with other schedules for quality care.
- Pre-verify patient benefits with their insurance company and initiate payment plan advantages.
Front Desk Specialist
Generations OB/Gyn (Formerly Southwest OB/Gyn)
11.1998 - 04.2019
- Responsibilities as Front Desk Specialist: Ensuring all proper forms are correct as necessary for HIPAA compliance and insurance billing information.
- Coordinating patient care, including scheduling testing or additional appointments as necessary.
- Medical claims billing follow-up to ensure claims are processed correctly and resolved.
- Patient account self-pay resolution via payments or referral to outside agency.
- Attend meetings and conferences to ensure up to date information as need for the office and billing
Skills
- Customer Service
- Detail Oriented
- Leadership
- Mitigate customer Complaints
- Organization
- Prioritization
- Training
- Epic
- Navicure
- Microsoft Office Suite
- Teams
- Epremis
- Resolution driven
Additional Information
I am motivated to obtain a position in a progressive field where I can use the experience I have obtained while employed in the medical field 20+ years. I am highly organized and with my polished customer service skills and comprehensive clerical expertise, can successfully and quickly adapt into a new position. I believe with my medical office experience in accounting procedures, CPT coding and medical software knowledge, I will be an asset to any company in which I am employed. Precertifican experience to ensure proper timely payments.
Timeline
Patient Account Representative
Kettering Medical Center
04.2022 - Current
Patient Care Coordinator/ Surgery Scheduler
Kettering Hospital Physician Network
04.2019 - 04.2022
Front Desk Specialist
Generations OB/Gyn (Formerly Southwest OB/Gyn)
11.1998 - 04.2019
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