Tracy Bushey
House Springs,MO
Summary
Administrative medical support professional offering versatile office management skills and proficiency in management procedures. Strong planning/ problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. Highly organized, proactive and punctual with team-oriented mentality with over 20 years of multi-specialty healthcare knowledge.
Overview
23
23
years of professional experience
Work History
Sr. Patient Service Representative
BJC Medical Group/ BJC Concierge Care
Creve Coeur, MO
12.2025 - Current
- Utilized customer service skills to enhance patient experience and satisfaction levels.
- Coordinated referrals between primary care physicians and specialists as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Greeted patients warmly and assisted with check-in processes.
- Managed appointment scheduling and confirmed patient visits daily.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Performed data entry tasks related to billing and collections procedures.
- Communicated with patients with compassion while keeping medical information private.
Clinical Service Representative II
Washington University School of Medicine
Creve Coeur, MO
03.2023 - 12.2025
- Greeted patients upon arrival and directed them to appropriate areas for their appointment or visit.
- Ensured that all necessary paperwork was completed accurately prior to patient visits.
- Verified patient eligibility for services based on insurance plans.
- Adhered to HIPAA compliance standards when handling confidential patient information.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with training new employees on various procedures related to clinic operations.
- Performed administrative duties such as filing, data entry, and scheduling appointments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Front Office Coordinator
BJC Heathcare
Creve Coeur, MO
11.2020 - 03.2023
- Managed front desk operations during shifts worked.
- Provided administrative support to front office team members.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Guided employees in handling difficult or complex problems.
- Monitored inventory levels of office supplies and placed orders when necessary.
Surgery Scheduler/Business Office Coordinator
St. Luke's Surgical Center of Chesterfield
Chesterfield, MO
06.2020 - 11.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversation.
- Scheduled and confirmed patient appointments for diagnostic and surgical services with physicians offices.
- Created and maintained accurate and confidential patient files according to regulatory mandates. Scanned incoming documentation
- Managed front office customer service, appointment management, and administration tasks to streamline workflow.
- Worked with operating facilities to schedule procedures on behalf 14 surgeons. Served as liaison between certain departments to implement new improvement plans and changes
- Checked patient insurance and collected pre-authorizations from providers. Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Updated patient financial information to promote accurate record keeping. Obtained information by contacting appropriate personnel or patients.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients. Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Medical Receptionist/Business Office Coordinator
United Surgical Partners International
Creve Coeur, MO
11.2016 - 07.2020
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Front Office Associate
Orthopedic Specialists, PC
BjcDes Peres, MO
09.2013 - 11.2016
- Greeted customers upon arrival and provided them with outstanding customer service.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Office Manager/Personal Assistant Liaison
Baker Chiropractic and Acupuncture
Bridgeton, MO
04.2008 - 08.2013
- Managed daily operations within two Chiropractic offices with four physicians by supporting continuous delivery of excellent services and care
- All aspects of patient care including scheduling, patient billing, assisting with patient treatment plans
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Coordinated acupuncture seminars and travel arrangements, including a Caribbean cruise seminar in 01/2011
- Personal assistant liaison for Dr. Dennis Baker
Medical Receptionist
Boyer Chiropractic
St Louis, MO
10.2003 - 04.2008
- Greeted patients and managed front desk operations in a busy chiropractic office.
- Scheduled appointments and coordinated patient flow for efficient office management.
- Verified insurance information and processed patient forms for accurate record keeping.
- Assisted chiropractors with administrative tasks to support clinic operations effectively.
Education
Massage Therapy
St. Louis College Of Health Careers
St Louis, MO09.2003
Skills
- Experience in Staff Leadership
- Patient Relations/ Customer Service excellence
- Process improvement, Problem resolution
- Team building and strong interpersonal skills
- MS Office/ Excel, Outlook
- Administrative support
- Meticulous attention to detail
- Proficient with EPIC
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Maintaining Confidentiality
- Order Purchasing
- BLS Certified
- Account Reconciliation
- Training and coaching
- Medical Terminology
Timeline
Sr. Patient Service Representative
BJC Medical Group/ BJC Concierge Care
12.2025 - Current
Clinical Service Representative II
Washington University School of Medicine
03.2023 - 12.2025
Front Office Coordinator
BJC Heathcare
11.2020 - 03.2023
Surgery Scheduler/Business Office Coordinator
St. Luke's Surgical Center of Chesterfield
06.2020 - 11.2020
Medical Receptionist/Business Office Coordinator
United Surgical Partners International
11.2016 - 07.2020
Front Office Associate
Orthopedic Specialists, PC
09.2013 - 11.2016
Office Manager/Personal Assistant Liaison
Baker Chiropractic and Acupuncture
04.2008 - 08.2013
Medical Receptionist
Boyer Chiropractic
10.2003 - 04.2008
Massage Therapy
St. Louis College Of Health Careers