Tracy Crosby
Customer Support Specialist
Ellsworth,ME
Summary
Dynamic Office Manager and Job Recruiter with proven expertise at Paige Employment, excelling in customer service and operations management. Skilled in maintaining confidentiality and enhancing team integration through effective onboarding. Recognized for building strong client relationships and delivering exceptional support, ensuring high satisfaction and seamless office operations.
Overview
2018
2018
years of professional experience
Work History
Office Manager/Job Recruiter
Paige Employment
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Support Specialist
Adelohia Communications
Bangor, ME
10.1998 - 02.2018
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Customer Service And Support Expert 101 - Customer Relations
09.2015
I studied an offered course in Customer Support Specialist Training offered by Adelohia Communications Board of Business. It was a 5 Level course that took at minimum, 3 months per course depending on FT/PT participation. After completing all t parts of training course, I implemented my own experience and feedback, and was asked to write my own personal training course for the new hires approaching their start dates and to facilitate all training. Great learning experience for both myself and new future Customer Relations Reps
Associate of Science - Business Administration And Management
05.1995
I studied in Business Management courses including Accounting, Literacy Writing, Computer Programming, and Technical Writing. Minor in Accounts Payable and Receivable.
Skills
Customer service
Administrative support
Office management
Data entry
Employee supervision
Operations management
Billing
Scheduling and calendar management
Customer relations
Timeline
Customer Support Specialist - Adelohia Communications
10.1998 - 02.2018
Office Manager/Job Recruiter - Paige Employment
Customer Service Excellence - Customer Service And Support Expert 101, Customer Relations
University of Maine - Associate of Science, Business Administration And Management