Tracy Darland
Hot Springs,Arkansas
Summary
Dynamic small business owner with a proven track record at TQRC, enhancing client satisfaction through sustainable practices and strategic market analysis. Skilled in project management and relationship building, I successfully optimized operations and trained teams, resulting in improved efficiency and repeat business opportunities.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization.
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
40
40
years of professional experience
Work History
Owner
TQRC
Hot Spring Arkansas
05.1994 - Current
- Led initiatives to adopt sustainable roofing practices, improving environmental impact and company reputation.
- Analyzed market trends to inform strategic decisions on service offerings and pricing structures.
- Conducted regular site inspections to ensure adherence to industry standards and project timelines.
- Developed customer relationships, resulting in increased client satisfaction and repeat business opportunities.
Framer
Pierce Construction
Hot Springs Village, AR
06.1993 - 04.1994
- Inspected completed frames for compliance with building codes and quality standards.
- Maintained inventory of materials, minimizing waste through efficient resource management.
- Implemented process improvements that enhanced accuracy in framing installations.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
Framer
Village Constrution
Hot Springs Village, AR
10.1992 - 03.1993
- Constructed and installed framing structures for residential and commercial projects.
- Interpreted blueprints and project specifications to ensure precise framework execution.
- Collaborated with subcontractors to optimize workflow and project timelines.
- Trained junior framers on safety protocols and best framing practices.
Owner
D&D Roofing
Hot Springs, Arkansas
06.1985 - 05.1992
- Established and implemented efficient roofing project management processes.
- Oversaw on-site operations, ensuring compliance with safety regulations and quality standards.
- Managed procurement of roofing materials, optimizing supplier relationships for cost-effectiveness.
- Trained and mentored staff, enhancing team performance and technical skills in roofing techniques.
Education
GED -
Cutter Morning Star
Hot Springs, Arkansas04-1984
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- material ordering and handling
- payroll
- Project sales
- over seeing production
- Managing crews
- recruiting potential employees
- Oversee day to day operations
- Client service
- Project management
- Operations management
- Business management
- Business planning
Accomplishments
Have undertaken the complete custom remodel of single family dwellings
Have undertaken the complete custom remodel of restaurants
designed and constructed residential and commercial wood frame decks
Contracted with over a thousand home owners
Handled day to day operations of business proceedings
Maintained business relations with multiple residential contractors
Timeline
Owner
TQRC
05.1994 - Current
Framer
Pierce Construction
06.1993 - 04.1994
Framer
Village Constrution
10.1992 - 03.1993
Owner
D&D Roofing
06.1985 - 05.1992
GED -
Cutter Morning Star