Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Davis

Bossier City,LA

Summary

Driven professional with proven expertise in customer service and time management, honed at U.S. Support and Motel 6 Hotel. Excelled in resolving customer complaints, enhancing loyalty, and streamlining operations, showcasing exceptional problem-solving skills. Achieved significant reduction in wait times through efficient multitasking and prompt response to inquiries.

Overview

10
10
years of professional experience

Work History

Front Desk Assistant

Motel 6 Hotel
08.2017 - 07.2021
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Conducted research to assist with routine tasks and special projects.

Customer Service Representative

U.S. Support
12.2011 - 12.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Certificate - Administrative Assistance And Secretarial Science

Texas School of Business
Houston, TX

Skills

  • Maintaining cleanliness
  • Problem-solving skills
  • Customer Service
  • Time Management

Timeline

Front Desk Assistant

Motel 6 Hotel
08.2017 - 07.2021

Customer Service Representative

U.S. Support
12.2011 - 12.2015

Certificate - Administrative Assistance And Secretarial Science

Texas School of Business

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Tracy Davis