Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Tracy Dosselman

Dallas,Texas

Summary

Seasoned Assistant Manager who is a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Exercise Physiologist position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.

Overview

14
14
years of professional experience

Work History

Fitness Guru

The Village Dallas
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Assistant Manager

LINCOLN PROPERTY COMPANY
06.2016 - 04.2025
  • Implemented innovative strategies for increasing efficiency in daily operations.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Maintained frequent interactions with partnered contractors about day to day tasks.
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
  • Managed company expenditure to meet budget targets.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Helped oversee the daily operations of the turns process, managing staff and inventory.
  • Coached and mentored new employees on company policies and procedures.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Facilitated interdepartmental collaboration to streamline workflows across multiple teams.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Focused on learning new skills and staying updated with industry changes.
  • Met deadlines while maintaining high-quality standards.
  • Worked with coworkers to complete tasks.

Service Desk Clerk

TOYOTA OF ROCKWALL
03.2014 - 06.2016
  • Developed detailed documentation for internal use regarding processes and procedures related to IT services.
  • Answered inquiries pertaining to car services, rental vehicles, and service charges.
  • Input billing information and prepared invoices for customers.
  • Date-stamped, sorted, and filed customer files and invoices.
  • Assisted department personnel in completion of routine tasks to meet deadlines.
  • Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants.
  • Resolved disputes to support customer satisfaction.
  • Participated actively in team meetings focused on improving service quality levels.
  • Maintained accurate records of customer interactions and transactions using software.
  • Transmitted and received messages, using telephones, and telephone switchboards.
  • Made and confirmed car rental reservations.
  • Verified customers' credit and established how customer will pay for services.
  • Computed bills, collect payments, and make change for guests.
  • Processed payments, verified customer information and entered data into the system.
  • Updated databases and company files with current data.
  • Provided efficient and courteous service to customers at all times.

Waitress

COTTON PATCH CAFE
02.2011 - 03.2014
  • Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
  • Greeted and escorted guests to tables, fostering warm welcome.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Described ingredients and cooking methods to explain preparation of various food items.
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Memorized frequent customer preferences to build relationships and loyalty.
  • Checked on guests to verify satisfaction with each course.
  • Suggested additional items to customers to increase restaurant sales.
  • Processed accurate cash and credit card transactions.
  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment.

Education

Bachelor of Science - Kinesiology- Exercise Science

Texas Woman's University
Denton, TX
08-2025

Associates of Science - Kinesiology

Dallas College
Dallas, Texas
12.2023

Skills

  • Customer Relations
  • Staff Management
  • Product and Service Knowledge
  • Strategic Planning
  • Project Management Abilities
  • Financial Management
  • Team Motivation
  • Task Delegation
  • Workload Management
  • Policy Enforcement
  • Cost Control
  • Problem-solving

Internship

Participated in a Cardiac Rehabilitation Internship at Baylor Scott and White Heart and Vascular Hospital- Dallas under the supervision of Tiffany Shock. Began June of 2025 and is expected to complete August of 2025

Timeline

Fitness Guru

The Village Dallas
08.2024 - Current

Assistant Manager

LINCOLN PROPERTY COMPANY
06.2016 - 04.2025

Service Desk Clerk

TOYOTA OF ROCKWALL
03.2014 - 06.2016

Waitress

COTTON PATCH CAFE
02.2011 - 03.2014

Associates of Science - Kinesiology

Dallas College

Bachelor of Science - Kinesiology- Exercise Science

Texas Woman's University

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