Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Baking, brewing coffee
Timeline
Generic

Vivian Cheng

Plano,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Baker

The Village Dallas (commissary)
02.2022 - 08.2023
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Determined baking times for various items.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.

Baker

La Casita
07.2021 - 11.2021
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Work well under pressure and tight schedule.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Developed recipes for new products and improved existing recipes.

Sales Associate

Lavazza
10.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed returns, exchanges and refunds in accordance with store policy.

Barista

Detour Donuts and Coffee
10.2018 - 02.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Intern

New Tech Stainless Steel Product Co
06.2019 - 07.2019
  • Coordinated various departments within factory.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Observed packing operations to verify conformance to specifications.
  • Analyzed problems and worked with teams to develop solutions.

Hostess/ server

Sushi Axiom
10.2017 - 02.2018
  • Greeting customers, assign tables to servers
  • Taking phone call to-go orders
  • Serving customers (up to 5 tables at a time)
  • Promote daily special to customers.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Business Administration- Innovation and Entrepreneurship -

The University of Texas At Dallas
Richardson, TX
05.2020

Skills

  • Written Communication
  • MS Office
  • Active Listening
  • Multitasking Abilities
  • Data Entry
  • Customer Service
  • Self-Directed
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Fluent in English, Chinese and Taiwanese

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Additional Information

Eligible to work in the U.S. with no restrictions for full-time employment for up to 12 months

Baking, brewing coffee

I enjoy my spare time baking cakes and cookies. Sharing the desserts and brewing coffee to my friends and family fulfills my heart.

Timeline

Baker

The Village Dallas (commissary)
02.2022 - 08.2023

Baker

La Casita
07.2021 - 11.2021

Sales Associate

Lavazza
10.2020 - 12.2020

Intern

New Tech Stainless Steel Product Co
06.2019 - 07.2019

Barista

Detour Donuts and Coffee
10.2018 - 02.2020

Hostess/ server

Sushi Axiom
10.2017 - 02.2018

Business Administration- Innovation and Entrepreneurship -

The University of Texas At Dallas

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Vivian Cheng