Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TRACY EVANS

Point Roberts,WA

Summary

General Manager

Proactive professional with over 30 years of experience of customer driven management and entrepreneurial leadership. I am a hard worker, with a can-do attitude and a willingness to always go the extra mile to get the job done.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Manager

Bald Eagle Golf Club
04.2018 - Current
  • Recruited team members for maintaining adequate staffing levels according to projected sales
  • Used customer feedback for improving operations and building brand loyalty
  • Prepared financial reports, clearly explaining operational effectiveness, trends and variances
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss

Real Estate Broker

Coldwell Banker Bain
09.2018 - Current
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.

Restaurant General Manager

Breakwaters Bar & Grill
06.2016 - 03.2018
  • Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank

Customer Service Manager

09.2015 - 06.2016
  • Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
  • Implemented corrective actions for issues, continuously improving service results

Customer Service Manager

American Airlines
11.2014 - 09.2015
  • Interacted with customers to quickly handle escalated queries and complaints
  • Followed up with customers to drive satisfaction and gain service feedback

Customer Service Manager

Alaska Air Group Inc
07.2013 - 09.2014
  • Developed open and professional relationships with team members, enabling them to be more effective customer service agents
  • Audited customer service procedures and trends, driving process improvements

Customer Service Manager

03.1995 - 09.2012
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
  • Answered customer requests with friendly, knowledgeable service and support
  • Interviewed, hired and trained new quality-focused customer service representatives
  • Managed customer service staff by communicating expectations and monitoring and analyzing results

Education

High School Diploma -

Matthew McNair Senior Secondary School
Richmond, BC
06.1976

Skills

  • Records Organization and Management
  • Supervision and Training
  • Operational Efficiency and Safety
  • Real estate negotiation
  • Contract management
  • Client relationship management
  • Customer service
  • Team building
  • Problem solving
  • Operational management

Certification

  • BC Serving It Right
  • WA State Food Worker Card
  • Class 12 Mixologist Permit - WA State MAST
  • WA State Real Estate Broker

Timeline

Real Estate Broker

Coldwell Banker Bain
09.2018 - Current

General Manager

Bald Eagle Golf Club
04.2018 - Current

Restaurant General Manager

Breakwaters Bar & Grill
06.2016 - 03.2018

Customer Service Manager

09.2015 - 06.2016

Customer Service Manager

American Airlines
11.2014 - 09.2015

Customer Service Manager

Alaska Air Group Inc
07.2013 - 09.2014

Customer Service Manager

03.1995 - 09.2012

High School Diploma -

Matthew McNair Senior Secondary School
TRACY EVANS