Tracy Fields
Bowling Green,KY
Summary
Results-driven Store Manager with over 20 years of experience in retail operations. Skilled in effective communication, recruitment, and safety compliance, consistently achieving high customer satisfaction and operational efficiency.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Store Manager
Houchens Food Group
Bowling Green, KY
12.2019 - Current
- Supervised daily operations and maintained store standards.
- Trained and mentored staff on customer service best practices.
- Coordinated team schedules to optimize staffing during peak hours.
- Resolved customer complaints and ensured satisfaction with services.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted regular staff meetings to communicate updates and goals.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring and developing top talent through effective training.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Store Manager
Ryan's Steakhouse
Bowling Green, Kentucky
02.2000 - 12.2019
- Developed sales strategies that contributed to increased profitability and customer engagement.
- Supervised daily operations and maintained store standards.
- Managed inventory levels and ordered supplies to ensure optimal product availability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored staff on customer service best practices.
- Coordinated team schedules to ensure adequate coverage during shifts.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints and ensured satisfaction with services.
- Conducted regular staff meetings to communicate updates and goals.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Mentored newly hired employees, providing guidance on company programs and fostering a collaborative team environment.
Education
High School Diploma -
Warren Central High School
Bowling Green, KY05-1995
Skills
- Sales strategy development
- Inventory management
- Visual merchandising
- Cash handling
- Safety compliance
- Customer service
- Team leadership
- Recruitment and hiring
- Effective communication
Certification
- ServSafe Certified
- Houchens Leadership Academy 1 & 2
Timeline
Store Manager
Houchens Food Group
12.2019 - Current
Store Manager
Ryan's Steakhouse
02.2000 - 12.2019
High School Diploma -
Warren Central High School