Tracy Frisby
Covington,KY
Summary
Results-driven professional with extensive experience in bar management. Known for strong customer service and health and safety compliance, contributing to high guest satisfaction and operational efficiency. Focused on ensuring a safe and enjoyable environment for all patrons.
Overview
16
16
years of professional experience
Work History
Managing Bartender
Molly Malone's Irish Pub
Covington, KY
02.2015 - Current
- Trained new bartenders on drink recipes and customer service standards to ensure consistent quality and service excellence.
- Provided exceptional service to enhance guest experiences at Molly Malone's.
- Engaged customers in friendly conversations, fostering a welcoming atmosphere that enhanced overall guest satisfaction.
- Ensured compliance with health and safety regulations in bar area.
Server
Ruth's Chris Steakhouse
Cincinnati, Ohio
06.2013 - 07.2016
- Took customer orders accurately and promptly to improve dining experience.
- Trained new servers on procedures and guest engagement to enhance service quality.
- Executed opening and closing duties, including dining area setup and supply restocking, ensuring readiness for service.
Server
Eddie Merlot's
Cincinnati, OH
02.2011 - 05.2013
- Delivered exceptional customer service, contributing to positive dining experiences for guests.
- Addressed guest inquiries and resolved issues promptly, fostering customer satisfaction.
- Ensured cleanliness and organization of dining areas, promoting a welcoming atmosphere throughout shifts.
Education
High School Diploma -
Clermont Northeastern
Batavia, OH01-2009
Skills
- Staff training and development
- Guest engagement strategies
- Customer service excellence
- Bar inventory control
- Point of sale systems
- Health and safety practices
- Alcohol service regulations compliance
- Tips certification
- Problem solving
Timeline
Managing Bartender
Molly Malone's Irish Pub
02.2015 - Current
Server
Ruth's Chris Steakhouse
06.2013 - 07.2016
Server
Eddie Merlot's
02.2011 - 05.2013
High School Diploma -
Clermont Northeastern