Tracy Gillen
Wrangell
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Job Coach
Alaska Division of Vocational Rehabilitation
Wrangell
10.2024 - Current
- Help disabled clients search for jobs to obtain work experience.
- Coach disabled clients on appropriate workplace behavior and expectations.
- Provide crisis intervention as needed, ensuring clients' well-being and job retention.
- Provide detailed documentation on clients' work day progress, strengths, needs, interests, etc.
Small Business Owner
Own Business
Wrangell
02.2021 - 09.2024
- Digital design
- Permanent vinyl and sublimation
- Wood engraving and cutting
- Wooden jewelry and seasonal ornaments
- Creating custom designs for apparel
Front Desk Receptionist
Great Clips
Manitowoc
09.2019 - 06.2020
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Checked clients in and assigned stylist per request
- Cleaned and sanitized stations, combs, brushes, and capes
- Laundry
Housekeeping Nursing Home
Star Regional Medical Center
Etowah
12.2018 - 07.2019
- Cleaned and sanitized patient rooms, and facilities
- Laundry and linen count
- Clean and breakdown cleaning tools and supplies
Delivery Driver
Papa Johns International Inc.
Athens
10.2018 - 01.2019
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Delivered pizza within quoted time
- Customer service
Lead Quality Assurance Specialist
Alaska Crossings
Wrangell
11.2013 - 09.2018
- Ensure clinical documentation met Medicaid standards in order to obtain services
- Orangize documentation
- Annual documentation audits
- Helping create excel spreadsheets
- Trained Clinicians, and Field Guides on completing documentation, ensuring medical necessity
- Crisis Prevention Instructor, teaching de-escalation and safety for Guides, Clinicians, and Clients
- Lead a team of 3 Quality Assurance Specialist
- Hired Quality Assurance Specialist for department
- Organized team meetings
- Lead team trainings
Education
Graduate Certificate - Cosmetology
New Concepts School of Cosmetology
Cleveland, TN10-2010
GED -
Sequoyah High School
Madisonville10-2005
Skills
- Job placement
- Crisis intervention
- Workplace behavior
- Client assessment
- Organized
- Fast learner
- Dependable
Timeline
Job Coach
Alaska Division of Vocational Rehabilitation
10.2024 - Current
Small Business Owner
Own Business
02.2021 - 09.2024
Front Desk Receptionist
Great Clips
09.2019 - 06.2020
Housekeeping Nursing Home
Star Regional Medical Center
12.2018 - 07.2019
Delivery Driver
Papa Johns International Inc.
10.2018 - 01.2019
Lead Quality Assurance Specialist
Alaska Crossings
11.2013 - 09.2018
Graduate Certificate - Cosmetology
New Concepts School of Cosmetology
GED -
Sequoyah High School