Tracy Graham
Mail Processing Clerk
Jackson,MS
Summary
Self-motivated individual with with over 10 years of face to face customer service experience. Seeking a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
Overview
13
13
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
11.2019 - Current
- Process customer transactions efficiently, ensuring accurate handling of cash and credit payments.
- Processed incoming and outgoing mail and parcels efficiently to ensure timely delivery.
- Assist customers with inquiries, providing exemplary service and resolving issues promptly.
Certified Nursing Assistant
Select Specialty Hospital
05.2019 - 08.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Monitored vital signs and reported changes to medical team promptly.
- Documented patient progress and care plans accurately, improving communication among staff.
Certified Nursing Assistant
Private Duty In-Home Care
09.2016 - 08.2019
- Provided support in daily living activities, enhancing patient independence and quality of life.
- Collaborated with interdisciplinary teams to develop individualized care strategies for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Customer Service Representative
Conduent
10.2018 - 04.2019
- Worked as a customer service agent for a Fortune 500 Insurance Company. Answered incoming phone calls.
- Followed HIPAA privacy guidelines to
- Placed and processed prescription orders.
- Managed high-volume call queues while maintaining service quality and customer satisfaction.
Certified Nursing Assistant
Hillcrest Nursing Center
06.2016 - 07.2017
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Trained new nursing assistants on best practices and hospital protocols, fostering teamwork.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
St. Dominic Hospital
04.2014 - 02.2015
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
University Medical Center
09.2012 - 12.2013
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Associate - undefined
Hinds Community College
07.2025
Certified Nursing Assistant - undefined
Americare Institute
Hanover Park, ILUndergraduate General Coursework - undefined
Southern IL University
Carbondale, IL05.2009
High School or equivalent - undefined
Proviso East High School
Maywood, IL06.2003
Skills
- Excellent customer service skills
- Great multi-tasking skills
- Work well in team environment or alone
- 35wpm
- Microsoft Word
- Excel
- PowerPoint
- Fast Learner
- Ability to lift 50lbs
- Attention to detail
Timeline
Mail Processing Clerk
United States Postal Service
11.2019 - Current
Certified Nursing Assistant
Select Specialty Hospital
05.2019 - 08.2019
Customer Service Representative
Conduent
10.2018 - 04.2019
Certified Nursing Assistant
Private Duty In-Home Care
09.2016 - 08.2019
Certified Nursing Assistant
Hillcrest Nursing Center
06.2016 - 07.2017
Certified Nursing Assistant
St. Dominic Hospital
04.2014 - 02.2015
Certified Nursing Assistant
University Medical Center
09.2012 - 12.2013
Associate - undefined
Hinds Community College
Certified Nursing Assistant - undefined
Americare Institute
Undergraduate General Coursework - undefined
Southern IL University
High School or equivalent - undefined
Proviso East High School
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