Tracy Gravallese
Malden,MA
Summary
I am a highly motivated individual with excellent communication and problem-solving skills. I'm passionate about building positive customer relationships and ensuring a smooth and enjoyable experience for everyone who interacts with me. Communication and organization are a top priority of mine !
Overview
2020
2020
years of professional experience
Work History
Sales Floor Associate
Filenes, AC Moore and CVS
Saugus , MA
- Previous experience with Filenes, AC Moore and CVS all which required giving the best possible customer service, stocking and refacing merchandise, general store maintenance.
- Maintained organized sales floor by restocking merchandise and ensuring proper signage displayed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
Animal Care
Pine Banks Animal Hospital
01.2013 - 01.2020
- Greeting clients, discharging pets. Restocking food/products. Facility maintenance, making sure bathrooms are clean, sweeping, mopping trash removal.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed maintenance duties and safety precautions.
Animal Care
Stoneham Animal Hospital
Stoneham
01.2003 - 01.2013
- Engaging with clients. Stocking food deliveries, products etc. Maintaining premises, mopping, sweeping, trash removal.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Store Manager
PJ’s Pet Centre
Saugus, MA
01.1992 - 01.2003
- Store manager, retail/sales, cashier. Stocking/refacing merchandise. General store maintenance.
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Developed promotional campaigns to increase foot traffic and boost sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Diploma -
MHS
Malden, MA01-1992
Skills
- I have 34 years of customer service & sales experience
- Resolved an average of 50 customer queries daily
- Relationship building cultivated long-term client loyalty through personalized service
- Conflict resolution
- Customer care
Interests
Animal care, landscaping, interior design, flower arranging, scrapbooking, meeting new people
Timeline
Animal Care
Pine Banks Animal Hospital
01.2013 - 01.2020
Animal Care
Stoneham Animal Hospital
01.2003 - 01.2013
Store Manager
PJ’s Pet Centre
01.1992 - 01.2003
Sales Floor Associate
Filenes, AC Moore and CVS
Diploma -
MHS