Tracy Greer
ADMIN SUPPORT TEAM LEADER
Kosciusko,MS
Summary
Administrative Support Team Leader with strong attention to detail and effective communication skills. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15+ years of experience in Customer Service.
Overview
27
27
years of professional experience
Work History
Health Information Clerk II
Department Of Health And Human Services
01.1996 - 04.2015
- Verified patient demographic information and insurance.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored ongoing care and proactively corrected problems.
- Scheduled appointments, maintained files and collected payments.
- Communicated effectively with staff, patients and insurance companies via email and phone.
- Established relationships with patients.
- Reviewed medical charts and served as liaison between patient, nurse, and clinic.
Admin Support Team Leader
Mississippi State Dept. Of Health
05.2015 - Current
- Demonstrated knowledge of company mission and goals.
- Building strong relationships with customers.
- Coordinated weekly meetings for internal and external groups.
- Completed patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Accurately completed insurance, Medicaid billing and documentation.
- Established positive and effective communication.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to high productivity and performance metrics.
- Tracked employee time & attendance.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Education
Associate of Arts - Information Processing Specialist
Milwaukee Area Technical College
Milwaukee, WISkills
- HIPAA trained
- Problem -Solver
- Detail-Oriented
- Records Management
- Medical Report Preparation
- Staff Leadership
- Personable
- EPIC software
Timeline
Admin Support Team Leader
Mississippi State Dept. Of Health
05.2015 - Current
Health Information Clerk II
Department Of Health And Human Services
01.1996 - 04.2015
Associate of Arts - Information Processing Specialist
Milwaukee Area Technical College