Tracy Ha
Garland,TX
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Yifang Taiwan Fruit Tea
Plano , TX
11.2020 - 12.2024
- Worked with cross-functional teams to achieve goals.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
Receptionist
Fierce CDL Advantage
Anna, TX
06.2019 - 04.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled appointments for clients, customers, and other visitors.
- Translated client documents between languages.
- Scheduled space or equipment for special programs, meetings and conferences.
Receptionist
Castle Nails and Spa
Garland, TX
08.2018 - 12.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Updated daily log book with information about visitors entering the premises.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
High School Diploma -
Naaman Forest High School
Naaman Forest05-2023
Skills
- Customer service
- Appointment scheduling
- Data entry
- Document preparation
- Bilingual translation
- Cash handling
- Organizational skills
- Reception desk management
- Professional demeanor
Certification
- Driver License
Languages
3,3,3
Education and Training
other
Timeline
Cashier
Yifang Taiwan Fruit Tea
11.2020 - 12.2024
Receptionist
Fierce CDL Advantage
06.2019 - 04.2024
Receptionist
Castle Nails and Spa
08.2018 - 12.2023
High School Diploma -
Naaman Forest High School