Tracy Hall
Middleburg,FL
Summary
A people focused, performance driven, and talent management professional with expertise in developing and implementing people programs that support employee/company growth. Well-rounded experience under the Talent/HR umbrella with a strong focus on mentorship, relationship leadership, and workplace performance across all areas of the business.
Skills
- Strategic Vision & Partnership
- Change Management Process
- Budget Collaboration & KPI Project Management
- Business Management/Operations Partner
- Organizational Systems & Operational Procedures
- Human Resources Oversight/ Full Cycle HR
- Performance & Talent Management
- Leadership Development & Coaching
Overview
18
18
years of professional experience
Work History
Sr. Regional Talent Business Partner
Wayfair, LLC.
Remote
05.2022 - Current
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Monitored strategic people programs, initiatives, and systems to comply with regulatory requirements and corporate policy standards.
- Provided talent expertise with a consultive approach that touched people, talent programs, change management, organizational development, and general counsel to people leaders.
Director of Talent & Culture
Flightstar Aircraft Services
Jacksonville, FL
03.2018 - 05.2022
- Spearheaded the global people focused (HR) strategy of 1000+ employer that aligned with the overall organizational objectives.
- Led the efforts that improved the attrition by 7% over target metric (pre pandemic KPI).
- Led the design and implementation of a pandemic contingency plan that stabilized and sustained the new operating norms to better align with the people focused strategy.
- Directed the company through new pandemic protocols including newly designed safety policy and procedures, furloughs, CARES Act US Treasury funding, and quarantine/close contact tracing workflows.
- Directed full cycle HR activities and functions including benefits, compensation, litigation, immigration, payroll, talent acquisition and development, and reporting.
- Negotiated annual contract renewals with YoY improvements to the bottomline and employee experience that includes health benefits plans, workers compensation, onsite food services, and HR software.
- Liaised as Project Manager to implement network wide HRIS and Production ERP for multi site system harmonization.
- Managed the annual budget ($1.7M) and negotiated/influenced any deviations. Maintained high financial awareness and transparency to align with company's overall financial performance objectives.
Manager of People Development
Flightstar Aircraft Services
Jacksonville, FL
06.2015 - 02.2018
- Accountable for the design and implementation of the organization's people strategy.
- Internal business partner to team members, department stakeholders, and senior leadership under the corporate HR umbrella.
- External POC to career colleges, trade schools, and academy high schools for talent pipeline and local industry partnership.
- Approved training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Managed orientation sessions and organized on-the-job training for new hires.
- Managed technical training schedule, personal development classes, and systems training for team members.
- Managed semi annual employee performance review and promotion cycles.
Manager of Operating Procedures & Protocols
Flightstar Aircraft Services
Jacksonville, FL
06.2013 - 06.2015
- Developed and managed the company-wide standard operating procedures program including job analysis and data gathering, workflow mapping, process documentation, job performance aids, training curriculum, training events, and SOP publications.
- Led the gathering of technical business requirements and business case documentation regarding desired outcome of people, processes, and systems.
- Managed the scope, cost, timeline, capabilities, and force ranking of system rollout priorities with "go or no go" project authority.
- Led the development of user acceptance testing, data migration validation, training plan implementation for company-wide rollout of customized multi-million dollar ERP system.
Training Manager
Flightstar Aircraft Services
Jacksonville, FL
09.2011 - 05.2013
- Managed the FAA approved 14 CFR Part 145.163 Training Program. Reviewed, evaluated, and modified the existing training program annually as required to maintain the program's currency and effectiveness.
- Monitored employee training requirements including recurrent qualifications to perform the safety sensitive activities.
- Produced and published weekly maintenance and customer reports from the training database.
- Facilitated and provided oversight to all training materials, sessions, and instructor led/OJT events for new hires and existing employees to measure learning effectiveness and company policy compliance.
Training & Development
Ellis & Associates, LLC.
Jacksonville, FL
03.2006 - 03.2011
- Spearheaded and implemented a company-wide training program (start up operation) for a mid-sized engineering firm.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives using adult learning theories and various platforms.
- Analyzed team performance and identified opportunities for additional training.
- Managed all professional licenses and certification application and renewals.
- Introduced standardized training for cohesive learning environments.
- Showcased in the July 2006 issue of Jacksonville Business Journal for innovation and implementation of a training program in the A/E/C industry.
Training Analyst
BJ's Wholesale Distrobution Center
Jacksonville, FL
01.2003 - 08.2005
- Start Up Training Operation: Created curricula, instructions, documents and written tests for various types of training courses.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 11%.
- Wrote training manuals for cross dock operation associates and support positions according to company guidelines and safety protocols.
- Conducted new hire orientation weekly that spanned over 3 shifts.
Education
No Degree - General Business
Florida State College At Jacksonville
Jacksonville, FLNo Degree - Instruction And Design Certification
University of North Florida
Jacksonville, FLNo Degree - Intercultural, Multicultural, And Diversity Studies
University of South Florida- MUMA
Tampa, FLNo Degree - Organizational Leadership
Dale Carnegie Training of North Florida
Jacksonville, FLTechnology
- Proficient in Microsoft Office and G-Suite products including Share Point, Project, Visio, and Slack.
- Adept in a variety of software and integrated operating systems including ADP, UKG, Workday, ATS, LMS, WMS, OKTA, and ERPs.
Professional Registrations & Certifications
- Notary Public, State of Florida- #DD241377 Comm. Exp. 8/26/2022
- Certified Associate in Project Management, CAPM- #1865612 Exp. 10/5/2025
- SHRM- SCP- Anticipated certification on 12/1/2022
- Serving on Board of Directors, Clay County Pace Center for Girls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Regional Talent Business Partner
Wayfair, LLC.
05.2022 - Current
Director of Talent & Culture
Flightstar Aircraft Services
03.2018 - 05.2022
Manager of People Development
Flightstar Aircraft Services
06.2015 - 02.2018
Manager of Operating Procedures & Protocols
Flightstar Aircraft Services
06.2013 - 06.2015
Training Manager
Flightstar Aircraft Services
09.2011 - 05.2013
Training & Development
Ellis & Associates, LLC.
03.2006 - 03.2011
Training Analyst
BJ's Wholesale Distrobution Center
01.2003 - 08.2005
No Degree - General Business
Florida State College At Jacksonville
No Degree - Instruction And Design Certification
University of North Florida
No Degree - Intercultural, Multicultural, And Diversity Studies
University of South Florida- MUMA
No Degree - Organizational Leadership
Dale Carnegie Training of North Florida