TRACY HOYT

• Managed daily operations of branch, overseeing a team of 4 employees
• Implemented performance metrics and conducted regular performance evaluations for staff members
• Maintained strong relationships with existing clients, ensuring customer satisfaction and repeat business
• Ensured compliance with company policies, industry regulations, and legal requirements at all times
• Drove year-over-year growth of 1.4 million through strategic initiatives.
• #1 Branch in Ohio 2025
• Presidents club award winner 2025

Resolved customer complaints or issues promptly, maintaining a high level of customer satisfaction

• Exceeded objectives for both new and existing accounts.
• Assisted lenders in onboarding new clients.
• Acquired comprehensive knowledge of dealership services and equipment.
• Guided new hires in calculating sales

100% commission

• Provided service to customers and prospective customers seeking loans under multiple programs.
• Managed staff with time, conversion rates, customer service, monthly sales/loans and approval/denials on exception basis.
• Admin for current client retention, branch monthly expenses, annual budgeting along with the miscellaneous of a branch manager.
• Top tier origination and profitability under my tenure
• 8 number 1 ranks of last 12 months employed
• Customer service was maintained at the highest tier

• Responsible for ensuring all state and federal lending requirements are adhered to through detailed auditing.
• Mitigate exception risk by communicating audit findings to Senior Management and providing training on processes, where necessary.
• Participated in development of audit process.
• Played integral role in startup of Quality Department.

• Responsible for sales, loan origination, quality oversight, customer service, training and operations.
• Direct supervision of six employees.
• Ensure all state and federal requirements are adhered to.
• Trained and supervised six associates in customer service, sales processes and product knowledge.
• Maintained a branch CSR score of 89%
• Exceeded monthly sales goals by 5%
• Increased insurance acceptance rate from 23% to 62% through coaching and development of sales and front end staff

• Provided leadership to ten sales associates while supporting a strong commitment to world class customer service.
• Promote and sell finance and insurance programs to new customers.
• Responsible for conducting all customer closing activities licensing, titling, accounting and deposits.
• Maintained relationships with vendors and financial institutions to ensure a smooth transaction for the customer.
• Supervised and conducted audits of all inventory for Tracker Marine.
• Insured all records, titles and customer information were protected according in compliance with Federal and company standards.
• Lead start-up and implementation of Tracker Boats sales and finance department through opening of new store.
• Increased insurance product sales with 85% penetration/acceptance rate.
• Developed process to reduce closing transactions by 25 minutes.

• Responsible for planning and implementing marketing strategies and solutions for businesses, across multiple product lines print, internet, and digital advertising in order, to provide marketing solutions to clients within many different industries, from local small business owners to nationwide corporations.

• Responsible for meeting established sales referral and promotional sales goals and provide guidance to less experienced personnel in the sales process.
• Responsible for ensuring compliance, operational risk controls in accordance with regulatory standards and policies; and optimize relations with regulators by addressing any issues.
• Enhanced client relationships via outstanding management of customer accounts.
• Leading and motivating a team of finance professionals.
• Captained the insurance team for Division.
• Won Top Sales Associate Award over 25 times.
• Sales Associate of the Year in 2007/2008.
• Consistently ranked in the Top 10 out of over 5500 associates nationwide.
• Attained highest gross margins of all branches within the region.
• Increased origination of loans and mortgages surpassed sales goal by 5%.
• Top producer of insurance products such as divisional life, disability, and home and auto security plans.

• Led the Finance Department, set up budgets and monthly goals.
• Supervised all sales transactions.
• Successfully obtained financing for vehicles, insurance and warranties by maintaining excellent relationships with finance institutions.

• Surpassed goals for new and existing accounts.
• Worked directly with lenders to process new clients.
• Diligently acquired knowledge of all services and equipment in the dealership.
• Trained new hires to quote sales price, taxes, trade-in allowance and discounts.