Tracy Kilgore
Nokomis,FL
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's Restaurant
Sunrise, Florida
10.1995 - 08.2023
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Customer Service Representative-Billing
GTE-Phone Company
Tampa, FL
06.1994 - 09.1995
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
Assistant Store Manager
McDonald's
Ft. Lauderdale, FL
09.1990 - 05.1994
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Maintained inventory by checking merchandise to determine levels.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Scheduled staff to assign employee shifts according to departmental and business needs.
Dietary Worker
Southampton Hospital
Southampton, NY
07.1989 - 06.1990
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Cleaned and maintained dining room during and after each meal service.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Assembled prepared food on trays for patients with regular and modified diets.
- Helped kitchen staff by preparing items such as salads and desserts in advance.
- Collected dishes, loaded dishwasher and unloaded after completed cycles to keep clean dishes on-hand.
Shift Manager
McDonald's
Tamarac, FL
02.1983 - 06.1989
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 50 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Education
Bachelor of Hamburgerology -
Hamburger University
Chicago, IL10.1997
High School Diploma -
Piper High School
Sunrise, FL06.1984
Some College (No Degree) - Business Administration
Broward College
Fort Lauderdale, FLSome College (No Degree) - Accounting
St Joseph's College
Patchogue, NYSkills
- Customer Service Best Practices
- Restaurant Operations Management
- Database Interface and Query Software
- Monitoring Food Preparation
- Health Code Compliance
- Food safety
- Sanitation practices
- Quality assurance
- Workplace safety
- Fire safety regulations
- Food and Beverage Ordering
- ServSafe food manager
- Safe food handling
Certification
- ServSafe
Timeline
Restaurant Manager
McDonald's Restaurant
10.1995 - 08.2023
Customer Service Representative-Billing
GTE-Phone Company
06.1994 - 09.1995
Assistant Store Manager
McDonald's
09.1990 - 05.1994
Dietary Worker
Southampton Hospital
07.1989 - 06.1990
Shift Manager
McDonald's
02.1983 - 06.1989
Bachelor of Hamburgerology -
Hamburger University
High School Diploma -
Piper High School
Some College (No Degree) - Business Administration
Broward College
Some College (No Degree) - Accounting
St Joseph's College