Summary
Overview
Work History
Education
Skills
Core qualifications
Interest and Hobbies
Languages
Timeline
Generic

Tracy Kindzeka

Houston,TX

Summary

Well-qualified customer service representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

6
6
years of professional experience

Work History

Logistics Employee

Eippa WSOperations
02.2020 - 11.2022
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Customer Service Representative

MTN
01.2017 - 12.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Journalism And Mass Communition

University of Buea
Buea, Cameroon
07.2015

Skills

  • Fleet Dispatching
  • Safety Procedures
  • Office Support
  • Critical Thinking
  • Customer Service
  • Serve Customers
  • Communications

Core qualifications

Attention to detail

Open mindedness

Multitasking

Good communication

Attentive listener 

Always open to new ideas

Interest and Hobbies

Solving puzzles

Cooking and reading

Exercising

Languages

English
Full Professional

Timeline

Logistics Employee

Eippa WSOperations
02.2020 - 11.2022

Customer Service Representative

MTN
01.2017 - 12.2019

Bachelor of Science - Journalism And Mass Communition

University of Buea

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Tracy Kindzeka