Tracy Klein
Clinton,WI
Summary
Experienced leader with 35 years in restaurant operations, specializing in developing talent and enhancing performance. Proven track record in maintaining high standards of customer service. Ready to support multiple locations, coach management teams, and drive strategic business objectives.
Overview
35
35
years of professional experience
Work History
General Manager
Mcdonalds
Elkhorn, Wisconsin
08.2026 - Current
- Managed daily McDonald's restaurant operations and supported the crew during busy shifts.
- Scheduled labor coverage and adjusted staffing for drive-thru and dining room needs.
- Addressed customer concerns and resolved service issues with professionalism.
- Supervised opening and closing tasks across kitchen, lobby, and cashier areas.
- Trained employees on duties, policies and procedures.
- Reviewed inventory levels and coordinated product ordering for restaurant supplies.
- Monitored food safety standards and followed McDonald's cleanliness procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Shift Manager
Mcdonalds
Elkhorn, Wisconsin
02.2024 - 09.2025
- Supervised McDonald's crew during shifts, assigning stations and monitoring service flow.
- Trained crew members on register use, drive-thru service, and order accuracy.
- Managed cash handling, drawer counts, and end-of-shift reconciliation procedures.
General Manager
McDonalds
Delavan, Wisconsin
05.2005 - 01.2023
- Managed daily McDonald's restaurant operations, ensuring smooth service during peak hours.
- Scheduled labor coverage and adjusted staffing to meet demand in drive-thru and dining room.
- Monitored food safety standards and ensured compliance with McDonald's cleanliness procedures.
Assistant Manager
Mcdonalds
Elkhorn, Wisconsin
10.1995 - 05.2005
- Supervised McDonald's restaurant shifts and supported daily front counter operations.
- Trained crew members on service standards, food safety, and station procedures.
- Managed labor schedules and assigned tasks across kitchen and dining areas.
Crew Member
McDonalds
Delavan, Wisconsin
05.1991 - 10.1995
- Prepared burgers, fries, and breakfast items following McDonald's food safety standards.
- Assembled menu orders for McDonald's kitchen service and special customer requests.
- Took orders at McDonald's front counter and drive-thru with accurate payment handling.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO 04.2026 - 09.2026
Clinton High School
Clinton, WISkills
- Operations management
- Food safety management
- Inventory control
- Scheduling management
- Cash management
- Customer service
- Team supervision
- Employee training
- Staff training
- Report preparation
- Microsoft Excel
Accomplishments
I have recently been recognized by the NSLS Honor Society from ColoradoTechnical University as an accomplishment of continuing my classes with a 4.0 GPA. NSLS stands for the National Society of Leadership and Success. I am excited to be able to learn more from this program.
Affiliations
- Volunteered as a Leader for 4-H for 2 years while my kids attended.
- Volunteered at Westside Elementary School to read with the Kindergarten class.
Timeline
General Manager
Mcdonalds
08.2026 - Current
Associate of Science - Business Administration
Colorado Technical University
04.2026 - 09.2026
Shift Manager
Mcdonalds
02.2024 - 09.2025
General Manager
McDonalds
05.2005 - 01.2023
Assistant Manager
Mcdonalds
10.1995 - 05.2005
Crew Member
McDonalds
05.1991 - 10.1995
Clinton High School