Tracy Kloster
Lehigh Acres,FL
Summary
Licensed Real Estate Agent with experience in Property Management as Tenant Coordinator exercising exemplary computer literacy and communication skills used to build lasting partnerships. Highly trained professional known for exceptional knowledge of contracts and housing laws, maintenance issues, and diligently responding to questions or issues effectively and with composure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tenant Coordinator
Marshall Reddick Real Estate
05.2022 - Current
- Maintained positive relationships with tenants, owners, vendors and personnel in management office by using active listening and effective interpersonal talents.
- Processed and maintained careful records of rental payments, billing, expenses, and other charges in accordance with tenant lease agreements, providing timely and accurate delinquency reports. Posted delinquency notices and preceded with eviction when necessary.
- Screened tenants to determine eligibility for renewal increases, and applicants for properties for rent, while collaborating with leasing agent and maintenance department to diligently complete move-ins.
- Coordinated move-outs with tenants and property management team, then returning the security deposit disposition when unit turn is complete.
- Routinely performed audits to ensure accuracy and corrected errors as they were identified.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates and ensure tenants remain on annual leases.
- Delivered emergency 24-hour on-call service to tenants for property maintenance while minimizing expenses through effective troubleshooting and communication.
Center Scheduling Manager
Genesis Healthcare - Glade Valley Center
10.2016 - 10.2020
- Managed schedules of all nurses, aides, and supporting nursing staff in facility while maintaining state requirements and reporting, and limiting over-time to provide full staff:census ratio coverage.
- Promptly covered open shifts resulting from staff shortages, call-outs, planned vacations, holidays, and the unpredictable quarantine requirements throughout the initial stages of the COVID-19 pandemic.
- Reconciled time cards daily and reported my findings regarding labor expenses and productivity directly to center and corporate management.
- Coordinated on-boarding and training with HR
Rental Assistant
Clagett Enterprises
09.2014 - 10.2016
- Collected rent and security deposits; Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Coordinated communication between tenants, vendors, leasing agents, and property owners.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Assisted HOA side by recording incoming funds from co-operating attorney's office and entering HUD-1 documents into database. Maintained office organization, retained required records, and directed all incoming calls.
Education
Bachelor of Science - Political Science
Frostburg State University
Frostburg, MD05.2008
Skills
- Local and State Laws
- Issue Response and Remediation
- Terms Explanation and Enforcement
- Tenant Screening and Eligibility Determination
- Move-In Coordination
- Collecting Monthly Payments and Delinquent Account Management
- Property Management Systems
- Professional Relationships
- Creative and Adaptable
- Microsoft Office, GoogleSuite, Appfolio, CRM
- Telephone Etiquette, Verbal and Written Communication
Certification
- Florida Real Estate Sales Associate License - License Number: SL3545371
Timeline
Tenant Coordinator
Marshall Reddick Real Estate
05.2022 - Current
Center Scheduling Manager
Genesis Healthcare - Glade Valley Center
10.2016 - 10.2020
Rental Assistant
Clagett Enterprises
09.2014 - 10.2016
Bachelor of Science - Political Science
Frostburg State University
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