TRACY KREISS
Munster,IN
Summary
Detail-oriented administrative professional with broad experience supporting management, service teams, and daily operations. Handles invoices, work orders, meeting notes, correspondence, and customer requests with accuracy, organization, and steady follow-through.
Overview
18
18
years of professional experience
Work History
Senior Administrative Assistant
Clark Roofing Company
12.2020 - Current
- Provided administrative support to management, facilitating daily operations, correspondence, and time-sensitive requests.
- Serve as a key point of contact for resolving issues, coordinating follow-up, and ensuring tasks are completed.
- Documented discussions, decisions, and action items to ensure clarity and accountability from meetings.
- Work independently to prioritize responsibilities, identify solutions, and follow through without supervision.
- Reviewed work orders and verified invoice accuracy to streamline the invoicing process.
- Provide proposals to customers for roofing repairs needed.
Administrative Assistant
Clark Roofing Company
06.2012 - 12.2020
- Created work orders and invoices in a fast-paced service department, ensuring timely processing for customer satisfaction.
- Supported daily operations in Service Department by assisting with administrative tasks to ensure smooth workflow.
- Maintain organized electronic records, spreadsheets, contracts, vendors, manufacturers and outside organizations.
- Coordinated employee travel accommodations and logistical needs.
- Coordinated vendor documentation, providing customers with W-9 and Certificates of Insurance to facilitate compliance.
- Provide backup phone support and professionally oversee customer and service emergencies.
Receptionist
Clark Roofing Company
03.2009 - 06.2012
- Answered telephones promptly and transferred calls to appropriate parties to ensure effective communication.
- Ordered and maintained office supplies to support seamless daily operations.
- Processed payroll accurately on a weekly basis to ensure timely employee compensation.
Skills
- Time management and organization
- Problem solving
- Communication and interpersonal skills
- Customer relationship management
- Calendar management
- Attention to detail
- Cross-functional collaboration
- Multitasking
Technology & Systems
- Microsoft Word, Excel, Outlook
- DataForma, RoofConnect, TimeTracker, ACT, QuickBooks
- Online Business & Financial Portals
- Electronic Document Management
- Spreadsheet & Database Management
Timeline
Senior Administrative Assistant
Clark Roofing Company
12.2020 - Current
Administrative Assistant
Clark Roofing Company
06.2012 - 12.2020
Receptionist
Clark Roofing Company
03.2009 - 06.2012