Tracy Lange
Bell Subrogation Services
Phoenix,AZ
13
years of professional experience
Collections and skip-tracing professional with experience in locating debtors, researching updated contact information, collecting outstanding balances, negotiating payment arrangements, and maintaining accurate account records. Skilled in outbound calling, delinquent account follow-up, payment processing, and monitoring repayment plans. Experienced in collections operations, customer communication, and account research, with a strong focus on accuracy, problem-solving, and follow-through.
Work History
Skip Tracer / Collection Specialist
2 Years 4 Months- Conduct skip tracing to locate updated addresses, email addresses, and phone numbers for individuals.
- Research available information to identify current contact details for accounts requiring follow-up.
- Verify and update contact information to support accurate account records.
- Review available information to assist in locating individuals who may be difficult to contact.
- Maintain accurate records of skip-tracing research and updated contact information.
- Support collections and account recovery efforts by providing updated contact information.
- Apply research skills and attention to detail when reviewing information and identifying potential matches.
Collections Specialist
1 Year 10 Months- Contacted customers regarding outstanding balances and delinquent accounts.
- Negotiated payment arrangements to help recover overdue balances.
- Communicated with customers to understand reasons for delinquency and discuss payment options.
- Followed up on accounts and monitored compliance with established payment plans.
- Maintained accurate customer and account information.
- Worked toward collection goals while maintaining professional customer communication.
Collections Specialist
3 Years 5 Months- Monitored accounts for compliance with established payment plans and identified noncompliance.
- Collected documents and prepared portfolios for collection accounts.
- Recorded information regarding customers’ financial status.
- Negotiated with customers to collect outstanding balances in full.
- Made manual outbound calls in a high-volume call center environment.
- Used probing techniques to understand reasons for delinquency.
- Used skip tracing and other research methods to locate debtors.
- Explained payment options and arranged installment agreements.
Collections Representative
4 Years 4 Months- Negotiated payment terms with customers and entered payments into the accounting system.
- Recorded and updated customer account information and contact details.
- Reviewed accounts to determine compliance with payment plans.
- Located debtors using skip-tracing methods and other research strategies.
- Notified customers of delinquent accounts and attempted to collect outstanding balances.
- Processed payments over the phone and established recurring payment drafts.
- Verified information in computer systems for accuracy and completeness.
Cashier
3 Months- Processed cash, credit, debit, and voucher payments.
- Assisted customers with product inquiries and locating merchandise.
- Escalated customer concerns and store issues to supervisors.
- Inspected damaged merchandise and reported issues for appropriate follow-up.
- Provided customer service while maintaining efficient transaction processing.
Data Entry Clerk
9 Months- Entered information into company databases and maintained accurate records.
- Identified and corrected data-entry errors to prevent duplicate records.
- Prepared affidavits for court filings.
- Processed customer payments using company software.
- Completed administrative and data-entry tasks to support daily operations.
Repossession Agent
4 Months- Contacted account holders with balances more than 30 days past due.
- Negotiated repayment terms to help resolve delinquent accounts.
- Worked with customers to establish suitable repayment plans.
- Used skip-tracing methods to locate customers who did not respond to collection efforts.
- Verified customer information in computer systems.
- Notified customers of overdue accounts and attempted to collect outstanding amounts.
Education
High School Diploma
Skills
Collections
Skip Tracing
Delinquent Account Management
6+ Years
5+ Years
5+ years
Account Research
Debtor Location
Payment Negotiation
Delinquent Accounts
Outbound Calling
Payment Processing
Account Monitoring
Contact Verification
Customer Service
Data Entry
Payment Arrangements
Records Management
Problem Resolution
Attention to Detail
Timeline
Skip Tracer / Collection Specialist
Bell Subrogation Services
06.2024 - 10.2026Read More
Collections Specialist
Hunter Warfield
06.2022 - 04.2024Read More
Collections Specialist
US Collections West
06.2019 - 11.2022Read More
Collections Representative
Kenneth Eisen and Associates
02.2015 - 06.2019Read More
Cashier
The Home Depot
11.2014 - 02.2015Read More
Data Entry Clerk
First Legal Support
02.2014 - 11.2014Read More
Repossession Agent
AZ Assett
09.2013 - 01.2014Read More
Airline High School
High School Diploma
Read More