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Tracy Lawrence
Spokane,WA
Summary
Dedicated Customer Service Professional experienced in delivering exceptional service and achieving high customer satisfaction ratings. Established rapport through active listening and understanding of customer needs, leading to effective solutions and prompt resolutions. Committed to enhancing customer experiences through strategic communication and problem-solving.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Senior Customer Service Representative
US Bank
Spokane Valley, Washington
05.2014 - 05.2026
- Resolved service issues across deposit, card, and online banking channels.
- Assisted U.S. Bank customers with account inquiries, transfers, and transaction questions.
- Explained U.S. Bank products, fees, and account features to customers.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Verified customer identity and protected confidential information during service interactions.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Documented customer contacts and service actions in bank records.
- Responded promptly to inquiries from customers about products or services.
- Processed account maintenance requests using banking systems and internal procedures.
Education
Medical Administration
Alpine
Spokane Valley, WA 10.2011 - 04.2012
Skills
- Banking systems
- Account maintenance
- Transaction processing
- Identity verification
- Policy compliance
- Customer service
- Online banking support
- Call center operations
- Credit card processing
- Documentation review
- Complaint resolution
- Customer support
- Call center experience
- Problem solving
- Problem-solving aptitude
- Conflict resolution
- Active listening
- De-escalation techniques
- Multitasking
- Remote office availability
- Problem-solving aptitude
Work Preference
Job Search Status
Open to workLocation Preference
RemoteTimeline
Senior Customer Service Representative
US Bank
05.2014 - 05.2026
Medical Administration
Alpine
10.2011 - 04.2012