Tracy Leishman
Snohomish,WA
Summary
Dynamic professional with a proven track record at Johansen Mechanical Inc. in coordinating service requests and enhancing client advocacy. A dedicated service professional known for driving efficiency and enhancing customer experiences while fostering a collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
22
22
years of professional experience
Work History
Service Coordinator & Dispatcher
Johansen Mechanical Inc.
09.2022 - 06.2025
- Coordinated service requests to ensure timely and effective customer support between service, construction, and engineering departments to keep all parties within job deadlines and expectations.
- Managed incoming customer requests and questions and assigned technicians for follow-up as needed based on situational acuity. Scheduled all appointments and managed calendars for 8 technicians for optimal efficiency.
- Supported communication between customers, service technicians, general contractors, project managers and government agencies to streamline operations.
- Maintained accurate records of service transactions and client interactions for reporting purposes.
Patient Registration Specialist
EvergreenHealth Monroe
12.2015 - 09.2020
- Managed entire patient registration processes for Emergency Department, Radiology and Oncology, ensuring accurate data entry and compliance with healthcare regulations.
- Collaborated with clinical staff to streamline patient check-in procedures, enhancing overall patient experience.
- Worked directly with insurance companies for preauthorization of surgeries, out-patient procedures and emergency visits. Utilized electronic health record systems to maintain and update patient information efficiently.
- Assisted in training new staff on registration protocols and software usage, promoting a cohesive team environment.
UCC Compliance Team Lead
Diligenz, Inc. / CSC Corporation Service Company
05.2003 - 03.2007
- Led compliance initiatives to ensure adherence to regulatory standards and organizational policies.
- Developed training programs for staff on compliance protocols and best practices.
- Served as primary liaison with regulatory agencies and clients to ensure timely UCC filings and responses to keep corporations in compliance with regulations in all 50 states.
- Reduced non-compliance incidents by designing and implementing an internal control framework.
Education
Bachelor of Arts - Political Science, Business
Western Washington University
Bellingham, WASkills
- Client advocacy
- Excellent communication skills in both oral and written form
- Accurate recordkeeping and documentation
- Team leadership
- Individualized service plans
- Customer expectation management and follow-up
Timeline
Service Coordinator & Dispatcher
Johansen Mechanical Inc.
09.2022 - 06.2025
Patient Registration Specialist
EvergreenHealth Monroe
12.2015 - 09.2020
UCC Compliance Team Lead
Diligenz, Inc. / CSC Corporation Service Company
05.2003 - 03.2007
Bachelor of Arts - Political Science, Business
Western Washington University
Similar Profiles
Tyler NethTyler Neth
Superintendent at Johansen InteriorsSuperintendent at Johansen Interiors
Fernanda TelloFernanda Tello
Soccer Manager at Peter Johansen High SchoolSoccer Manager at Peter Johansen High School
Jamy Richard JohansenJamy Richard Johansen
Supervising Attorney at Johansen Law Office, S.C.Supervising Attorney at Johansen Law Office, S.C.
Jacob DyerJacob Dyer
Foodtruck Employee at Miller MeatsFoodtruck Employee at Miller Meats
TOR MESSERTOR MESSER
Content Administrator II at Alliance Enterprises, Inc.Content Administrator II at Alliance Enterprises, Inc.