Tracy Lieu
Lawndale,CA
Summary
A hardworking pre-medical student with a focus on quality and teamwork. Passionate about public service and community involvement, highlighted through volunteer work. Works well with colleagues, students, and the community to create a diverse, inclusive office and campus. Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Incinta Fertility Center
Torrance, CA
06.2023 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Performed various administrative tasks by filing, copying and faxing documents
- Obtained payments from patients and scanned identification and insurance cards
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Maintained current and accurate medical records for patients
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Organized paperwork such as charts and reports for office and patient needs.
UCLA Research Assistant
Ucla Gambling Studies Program
Los Angeles, CA
09.2022 - Current
- Used strong interpersonal communication skills to convey information to others.
- Understood and followed oral and written directions.
- Assisted with patient requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answer/Call 25 calls per shift to assist with customer questions and concerns.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Asked probing questions to determine patient needs and accurately input information into electronic systems.
Member Service Representative
Vietnamese Community Health, VCH
09.2022 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Researched and rapidly resolved client conflicts to maintain key accounts
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Member Service Representative
UCLA Circle K, CKI
09.2022 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Helped with fundraisers for PCP and UniCef.
Education
Bachelor of Science: General Biology -
University of California - Los Angeles
06.2026
High School Diploma -
Centinela Valley Union High School District - Leuzinger High School
06.2022
High School Diploma -
El Camino College
06.2022
Skills
- Practitioner Support
- Maintaining Financial Records
- Adaptable and Flexible
- Preparing Treatment Rooms
- Schedule Patients
- Office Coordination
- Payment Collection
- Compassionate Care
- Online Systems
- Overseeing Front Desk
- Patient Engagement
- Medical Recordkeeping
- Medical Records Verification
- Office Organization
- Collecting Patient Specimens and Tests
- Information Documentation
- Schedule Coordination
Languages
Vietnamese, Native or Bilingual
Volunteer Experience
- UCLA Circle K, CKI, Member Service Representative, 09/2022, Current, Learned internal systems and related service role duties to provide skilled team backup in handling customer demands, Helped with fundraisers for PCP and UniCef
- Vietnamese Student Union, Volunteer, 09/2022, Current, Assisted with special events or programs, Maintained clean, neat and operational facilities to serve program needs, Supported engaging, fun and smooth-running events by helping with organization and planning, Used strong interpersonal communication skills to convey information to others.
- Vietnamese Community Health, VCH, Member Service Representative, 09/2022, Current, Learned internal systems and related service role duties to provide skilled team backup in handling customer demands, Maintained updated knowledge of internal processes and industry best practices to optimize service delivery, Researched and rapidly resolved client conflicts to maintain key accounts, Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Languages
Vietnamese
Native/ Bilingual
Certification
- HIPPA Certification
- BLS Certification
- CITI Certification
Timeline
Front Desk Medical Receptionist
Incinta Fertility Center
06.2023 - 09.2023
UCLA Research Assistant
Ucla Gambling Studies Program
09.2022 - Current
Member Service Representative
Vietnamese Community Health, VCH
09.2022 - Current
Member Service Representative
UCLA Circle K, CKI
09.2022 - Current
Bachelor of Science: General Biology -
University of California - Los Angeles
High School Diploma -
Centinela Valley Union High School District - Leuzinger High School
High School Diploma -
El Camino College
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