Tracy Marquez
Angleton,TX
Summary
Recent graduate with foundational knowledge in Communication Sciences and Disorders and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
36
36
years of professional experience
Work History
Business Analyst
University of Texas Medical Branch- Galveston
09.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Developed and maintained data warehouses and data marts to support business operations.
Sr. Business Coordinator
UTMB Information Services
03.2014 - 08.2021
- Process payments to various telecommunications service providers for monthly services
- Maintain spreadsheets for cost recovery efforts
- Bill UTMB Departments over, ½ million dollars, for telecommunications services through journal vouchers and/or TMICS
- Contact vendors to resolve billing issues
- Work with customers to resolve billing issues and/or questions
- Provide UTMB Long Distance Calling Cards to be used on campus, AT&T Calling Cards to be used off campus, and AT&T Reservationless Conference Calling
- Process TMICS month end close out by balancing reports to the ledgers
- Bill those departments, through journal vouchers, whose monthly charges did not process to the ledgers
- Monthly charges may include Long Distance, Equipment, Pager, Cellular, and One Time Charges
- Process journal vouchers to bill departments for Telecomm Project Billing
- Scan and index documents into ImageNow software for records retention purposes
- Process purchasing requests in accordance with UTMB purchasing rules and regulations, following through with order until order is received, distributed, and vendor is paid
Business Coordinator
UTMB Information Services
02.2005 - 03.2014
- Process purchasing requests in accordance with UTMB purchasing rules and regulations, following through with order until order is received, distributed, and vendor is paid
- Process payments to various telecommunications service providers for monthly services
- Maintain spreadsheets for cost recovery efforts
- Bill UTMB Departments for telecommunications services through journal vouchers and/or TMICS
- Contact vendors to resolve billing issues
- Work with customers to resolve billing issues and/or questions
- Provide UTMB Long Distance Calling Cards to be used on campus, AT&T Calling Cards to be used off campus, and AT&T Reservationless Conference Calling
- Assist with TMICS month end close out by balancing reports to the ledgers
- Billing those departments, through journal vouchers, whose monthly charges did not process to the ledgers
- Monthly charges may include Long Distance, Equipment, Pager, Cellular, and One Time Charges
- Scan and index documents into ImageNow software for records retention purposes
Business Coordinator
UTMB Logistics
11.2004 - 02.2005
- Process purchasing requests in accordance with UTMB purchasing rules and regulations, following through with order until order is received, distributed, and vendor is paid
- Maintain employees Electronic Time Capture (ETC) and Smart Screens time entries to ensure they are within the UTMB policy guidelines
- Ensure departmental employees are paid accurately each pay period
- Reconcile time entries with leave requests, verify and correct discrepancies
- Track and monitor Family Medical Leave Act (FMLA) paperwork
- Responsible for remaining current in knowledge of FMLA rules, adhering to deadlines, regulations, and processes, and communicating FMLA updates to employees/ managers
- Coordinate the annual Performance Management Profile (PMP) process for department
- Coordinate travel arrangements for area
- Communicate applicable guidelines and process reimbursements according to Texas State Travel Guidelines and UTMB policies
- Proficient using ‘Navigant’ and currently trained with access to use ‘Quick Trip’
Sr. Administrative Support Associate
UTMB Logistics
01.2003 - 01.2004
- Process purchasing requests in accordance with UTMB purchasing rules and regulations, following through with order until order is received, distributed, and vendor is paid
- Maintain employees Electronic Time Capture (ETC) and Smart Screens time entries to ensure they are within the UTMB policy guidelines
- Ensure departmental employees are paid accurately each pay period
- Reconcile time entries with leave requests, verify and correct discrepancies
- Track and monitor Family Medical Leave Act (FMLA) paperwork
- Responsible for remaining current in knowledge of FMLA rules, adhering to deadlines, regulations, and processes, and communicating FMLA updates to employees/ managers
- Coordinate the annual Performance Management Profile (PMP) process for department
- Coordinate travel arrangements for area
- Communicate applicable guidelines and process reimbursements according to Texas State Travel Guidelines and UTMB policies
- Proficient using ‘Navigant’ and currently trained with access to use ‘Quick Trip’
Sr. Administrative Support Associate
UTMB Information Services
01.2002 - 01.2003
- Process purchasing requests in accordance with UTMB purchasing rules and regulations, following through with order until order is received, distributed, and vendor is paid
- Maintain employees Electronic Time Capture (ETC) and Smart Screens time entries to ensure they are within the UTMB policy guidelines
- Ensure departmental employees are paid accurately each pay period
- Reconcile time entries with leave requests, verify and correct discrepancies
- Track and monitor Family Medical Leave Act (FMLA) paperwork
- Responsible for remaining current in knowledge of FMLA rules, adhering to deadlines, regulations, and processes, and communicating FMLA updates to employees/ managers
- Coordinate the annual Performance Management Profile (PMP) process for department
- Coordinate travel arrangements for area
- Communicate applicable guidelines and process reimbursements according to Texas State Travel Guidelines and UTMB policies
- Proficient using ‘Navigant’ and currently trained with access to use ‘Quick Trip’
- Maintain Excel spreadsheets for tracking and monitoring expenses
- Prepare and process journal entries for cellular billing; process OCR’s and IDT’s for project billing; verify accuracy of posting and receipt of payment; responsible for problem resolution with discrepancies
Sr. Administrative Secretary
UTMB Information Services
01.1998 - 01.2002
- Provided administrative support to the Information Services Leader
- Maintained filing system, scheduled appointments, screened calls, screened and disseminated mail, and made travel arrangements
- Maintained and updated Information Technology (IT) systems maintenance contract using Access database
- Notified owners of expiration dates, invoice review, processed renewals and forwarded necessary documentation to accounting for payment
- Functioned as departmental Time and Attendance coordinator using ETC and Smart Screens
- Provided supervision and direction for office support staff
Sr. Secretary
UTMB Information Services
01.1997 - 01.1998
- Coordinated time and attendance
- Reconciled and entered time in HRMS system
- Maintained and updated absentee lists
- Resolved time and attendance issues
- Processed departmental travel authorizations and expense reports
- Scheduled appointments and responded to customer inquiries
- Updated internal HR databases including Performance Appraisal System (PAS), salary information, and general employee information
Secretary
UTMB Information Services
01.1996 - 01.1997
- Coordinated time and attendance for employees
- Reconciled and entered time in HRMS system
- Maintained and updated absentee lists
- Resolved time and attendance issues
- Coordinated and processed departmental travel authorizations
- Responded to customer inquiries
Sr. Clerk Typist
UTMB Physical Plant
01.1993 - 01.1996
- Provided customer service to departmental employees by assisting with payroll questions
- Coordinated all paperwork involving Worker’s Compensation
- Maintained time keeping and leave request records utilizing HRMS system
- Prepared and processed requisitions and Inter-Departmental Transfers (IDT)
Secretary
William T. Little/Homebuilder
01.1989 - 01.1993
- Scheduled appointments and responded to customer inquiries
- Posted accounts receivable in a timely manner
- Processed accounts payable by the 10th of each month
- Reconciled and balanced 8 checking/savings accounts
Education
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
Abilene, TX12-2025
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Business process improvement
- Pivot tables
- Database management
- Gap analysis
- Customer needs assessment
- Web-based reporting tools
- Internal auditing
- Problem-solving
Timeline
Business Analyst
University of Texas Medical Branch- Galveston
09.2021 - Current
Sr. Business Coordinator
UTMB Information Services
03.2014 - 08.2021
Business Coordinator
UTMB Information Services
02.2005 - 03.2014
Business Coordinator
UTMB Logistics
11.2004 - 02.2005
Sr. Administrative Support Associate
UTMB Logistics
01.2003 - 01.2004
Sr. Administrative Support Associate
UTMB Information Services
01.2002 - 01.2003
Sr. Administrative Secretary
UTMB Information Services
01.1998 - 01.2002
Sr. Secretary
UTMB Information Services
01.1997 - 01.1998
Secretary
UTMB Information Services
01.1996 - 01.1997
Sr. Clerk Typist
UTMB Physical Plant
01.1993 - 01.1996
Secretary
William T. Little/Homebuilder
01.1989 - 01.1993
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
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