Tracy Michel
Team Select
12
years of professional experience
Dedicated People Services Specialist with experience in employee onboarding, I-9 verification, background checks, HR administration, and customer service. Skilled in maintaining compliance, supporting employees, managing confidential records, and delivering efficient administrative support in fast-paced environments. Bilingual in English and Haitian Creole with strong communication and organizational skills.
Work History
People Services Specialist
2 Years 1 Month- Facilitated client onboarding processes, enhancing customer experience and satisfaction.
- Developed training materials for new hires, improving team efficiency and knowledge retention.
- Streamlined communication between departments, fostering collaboration and timely issue resolution.
- Implemented process improvements that reduced response times for client inquiries significantly.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Reviewed and Verified I-9 employment eligibility documentation and processed employee background checks in compliance with company policies and federal regulations.
- Investigated and resolved customer inquiries and complaints quickly.
Receptionist
1 Year 4 Months- Managed multi-line phone system, ensuring seamless call routing.
- Coordinated scheduling for meetings, optimizing time and resources.
- Maintained an organized front desk environment for efficient operations.
- Handled visitor check-ins, providing excellent first impressions daily.
- Processed incoming mail and packages, ensuring timely delivery and processing.
- Greeted clients and visitors, creating a welcoming reception environment.
- Assisted with clerical tasks, including filing, scanning, and data entry.
- Handled incoming and outgoing mail, ensuring timely distribution and delivery.
- Managed multi-line phone system, directing callers to appropriate staff.
- Welcomed visitors, ensuring a positive and professional experience.
Customer Service Representative
4 Years 3 Months- Assisted 100+ customers daily, resolving inquiries with efficiency.
- Handled escalated issues, ensuring timely and effective resolutions.
- Trained new staff on customer service protocols and communication skills.
- Monitored customer feedback, implementing changes to enhance service.
- Maintained detailed records, contributing to improved service metrics.
- Managed high volume calls, addressing issues efficiently and promptly.
- Trained new staff on service protocols and customer interaction techniques.
- Collaborated with teams to improve service processes and customer feedback.
- Resolved customer inquiries with a 95% satisfaction rating.
- Trained new hires on best practices for exceptional customer service.
Corporate Trainer
4 Years 2 Months- Mentored new trainers, sharing best practices and training techniques.
- Collaborated with management to align training with company goals.
- Developed comprehensive training materials and resources for sessions.
- Evaluated training effectiveness and adjusted content for improvement.
- Designed and delivered engaging training programs for employees.
- Provided ongoing coaching and feedback to ensure continuous improvement.
- Conducted needs assessments to identify employee skill gaps.
Education
Associate of Arts - pulmonary respiratory therapy
Certification - Medical Assisting
9 month to 1 year program.
High School Diploma - General Education
Skills
Multi-tasking and prioritizing
CRM Systems
Team Work
Time Management
Written and Verbal Communication skills
Ability to work under pressure
Quality Assurance
Data Entry
Customer Service
Problem Solving
Training Development
Attention to details
Team Leadership
Strong work ethic
Handling customer complaints
Background checks
Onboarding and orientation
Benefits administration
HR software proficiency
Employee onboarding
HR services
I-9 Verification & Employment Eligibility Compliance
Confidential Data Handling
Microsoft office suite (word
Excel
Outlook)
Timeline
People Services Specialist
Team Select
07.2024 - CurrentRead More
Receptionist
Lane & Ducheine Attorneys at Law
03.2023 - 07.2024Read More
Customer Service Representative
Broward Health-Centralized Scheduling
12.2018 - 03.2023Read More
Corporate Trainer
Maximus
10.2014 - 12.2018Read More
Fort Lauderdale High School
High School Diploma from General Education
Read More
Florida Career College
Certification from Medical Assisting
Read More
Broward College-Central Campus
Associate of Arts from pulmonary respiratory therapy
Read More