Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tracy Mills

East Hartford,CT

Summary

I love anything that keeps me busy and have me learning new things Authorized to work in the US for any employer

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative II

Waste Management
07.2022 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Assisted in training new representatives, fostering a collaborative team environment.
  • Streamlined processes for handling customer complaints, improving resolution time.
  • Developed comprehensive knowledge of products and services to enhance customer interactions.

Customer Service Representative 1

Waste Management
12.2015 - Current
  • Provide strategic business solutions to the National Account customer base
  • Providing solutions-based logistics to serve the customer’s needs.
  • Coordinating communications between departments to set up a customer’s profile.
  • Generating work orders instructing dispatch to fulfill customer requirements.
  • Inbound/outbound calls to Clients and Haulers

Sales Associate

Macy's
01.2001 - Current
  • Responsible for reconciling cash registers, performing transactions and sales generation
  • Assisted customers with special order needs.
  • Provided good customer service and communication skills
  • Responsible for keeping the selling floor clean and making sure merchandise is out

Guest Service Agent

Inner Circle Hotels
11.2015 - 03.2020
  • Check Guest in
  • Greet Guest
  • Take in cash
  • Make schedules
  • Make Reservations

Administrative Assistance

JEFFERSON RADIOLOGY
01.2007 - 01.2011
  • Responsible for clerical work
  • Responsible for making spread sheets on word excel
  • Worked on filing
  • Communicated with Attorneys to discuss billing

Education

High School Diploma -

Thomas Snell Weaver High School
01.2001

Skills

  • Photography
  • Store Management Experience
  • Clerical Experience

Additional Information

Refrence Greg Hylton 860-706-2185 (Supervisor at Inner Circle) Sydney Lane 860-987-2845 (Co Worker) Daniel Franck 860-752-3923 (Manager at Inner Circle)

Timeline

Customer Service Representative II

Waste Management
07.2022 - Current

Customer Service Representative 1

Waste Management
12.2015 - Current

Guest Service Agent

Inner Circle Hotels
11.2015 - 03.2020

Administrative Assistance

JEFFERSON RADIOLOGY
01.2007 - 01.2011

Sales Associate

Macy's
01.2001 - Current

High School Diploma -

Thomas Snell Weaver High School
Tracy Mills