Tracy Mills
East Hartford,CT
Summary
I love anything that keeps me busy and have me learning new things Authorized to work in the US for any employer
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative II
Waste Management
07.2022 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Assisted in training new representatives, fostering a collaborative team environment.
- Streamlined processes for handling customer complaints, improving resolution time.
- Developed comprehensive knowledge of products and services to enhance customer interactions.
Customer Service Representative 1
Waste Management
12.2015 - Current
- Provide strategic business solutions to the National Account customer base
- Providing solutions-based logistics to serve the customer’s needs.
- Coordinating communications between departments to set up a customer’s profile.
- Generating work orders instructing dispatch to fulfill customer requirements.
- Inbound/outbound calls to Clients and Haulers
Sales Associate
Macy's
01.2001 - Current
- Responsible for reconciling cash registers, performing transactions and sales generation
- Assisted customers with special order needs.
- Provided good customer service and communication skills
- Responsible for keeping the selling floor clean and making sure merchandise is out
Guest Service Agent
Inner Circle Hotels
11.2015 - 03.2020
- Check Guest in
- Greet Guest
- Take in cash
- Make schedules
- Make Reservations
Administrative Assistance
JEFFERSON RADIOLOGY
01.2007 - 01.2011
- Responsible for clerical work
- Responsible for making spread sheets on word excel
- Worked on filing
- Communicated with Attorneys to discuss billing
Education
High School Diploma -
Thomas Snell Weaver High School
01.2001
Skills
- Photography
- Store Management Experience
- Clerical Experience
Additional Information
Refrence
Greg Hylton 860-706-2185 (Supervisor at Inner Circle)
Sydney Lane 860-987-2845 (Co Worker)
Daniel Franck 860-752-3923 (Manager at Inner Circle)
Timeline
Customer Service Representative II
Waste Management
07.2022 - Current
Customer Service Representative 1
Waste Management
12.2015 - Current
Guest Service Agent
Inner Circle Hotels
11.2015 - 03.2020
Administrative Assistance
JEFFERSON RADIOLOGY
01.2007 - 01.2011
Sales Associate
Macy's
01.2001 - Current
High School Diploma -
Thomas Snell Weaver High School