Tracy Mills
Windsor,CT
Summary
Dynamic customer service professional with a proven track record at Waste Management, excelling in resolving inquiries and enhancing satisfaction. Skilled in streamlining processes and training teams, I leverage strong communication and clerical abilities to drive efficiency and foster collaboration. Adept at managing customer relationships and delivering tailored solutions.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Waste Management
Windsor, CT
07.2022 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Streamlined customer complaint processes, enhancing resolution time.
- Built extensive product and service knowledge to improve customer interactions.
- Trained new representatives, fostering collaboration within team.
Customer Service Representative 1
Waste Management
Windsor, CT
12.2020 - 07.2022
- Provide strategic business solutions to the National Account customer base
- Providing solutions-based logistics to serve the customer’s needs.
- Coordinating communications between departments to set up a customer’s profile.
- Generating work orders instructing dispatch to fulfill customer requirements.
- Inbound/outbound calls to Clients and Haulers
Guest Service Agent
Inner Circle Hotels
Hartford , CT
11.2015 - 03.2020
- Check Guest in
- Greet Guest
- Take in cash
- Make schedules
- Make Reservations
Sales Associate
Macy's
Manchester, CT
10.2011 - 06.2015
- Responsible for reconciling cash registers, performing transactions and sales generation
- Assisted customers with special order needs.
- Provided good customer service and communication skills
- Responsible for keeping the selling floor clean and making sure merchandise is out
Administrative Assistance
JEFFERSON RADIOLOGY
East Hartford, Connecticut
11.2007 - 10.2011
- Responsible for clerical work
- Responsible for making spread sheets on word excel
- Worked on filing
- Communicated with Attorneys to discuss billing
Education
High School Diploma -
Thomas Snell Weaver High School
Skills
- Photography
- Store Management Experience
- Clerical Experience
Additional Information
Refrence
Greg Hylton 860-706-2185 (Supervisor at Inner Circle)
Sydney Lane 860-987-2845 (Co Worker)
Daniel Franck 860-752-3923 (Manager at Inner Circle)
References
- Greg, Hylton, Supervisor at Inner Circle, 860-706-2185, Inner Circle, Supervisor
- Sydney, Lane, Co Worker, 860-987-2845, Co Worker
- Daniel, Franck, Manager at Inner Circle, 860-752-3923, Inner Circle, Manager
Work History
01-2001
Accomplishments
Super Agent Award for September 2025
Timeline
Customer Service Representative II
Waste Management
07.2022 - Current
Customer Service Representative 1
Waste Management
12.2020 - 07.2022
Guest Service Agent
Inner Circle Hotels
11.2015 - 03.2020
Sales Associate
Macy's
10.2011 - 06.2015
Administrative Assistance
JEFFERSON RADIOLOGY
11.2007 - 10.2011
High School Diploma -
Thomas Snell Weaver High School