Erica Moore
Cincinnati,OH
Summary
Over the course of my career, I have held a variety of positions. In the early days of the Internet, I taught myself HTML and how to design web pages. My background includes being an artist, a photographer, a blogger, a writer, and an editor. I've been conducting genealogical research for more than thirty years, and have assisted a lot of friends with their research. In addition to having lived in multiple states and cities, I have traveled extensively. As a photographer, I rate restaurants on Google and have an Instagram following as a photographer. Combining all of my skills would be perfect because I've always thought that learning never stops.
Overview
25
25
years of professional experience
Work History
Call Center Customer Service Representative
ROI Call Center Solutions / Connexus Solutions
05.2021 - Current
- Witt O'Brien's campaign supported Texas Rent Relief, Iowa Rent Relief, and Kansas Emergency Rental Assistance. Solutran campaign supporting Healthy Benefits for a Health care Provider
- Processed orders over the phone processed utility payments, worked on troubleshooting tickets, and helped members with questions and installing mobile applications or getting them connected to our website.
- Responded to customer calls and emails to answer questions about products and services
Call Center Customer Service Representative
Harte Hanks
11.2020 - 02.2021
- Ohio Pandemic Unemployment Assistance Call Center
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Call Center Customer Service Representative
Randstad
07.2020 - 11.2020
- Contract position with Harte Hanks providing customer service for Ohio Pandemic Unemployment Assistance Call Center
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Radio Announcer and Board Engineer
NRG Media & WHDG FM
07.2018 - 03.2019
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Engaged listeners through social media platforms to increase station visibility.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
Police Vehicle Impound Control Officer
City of Corpus Christi
01.2017 - 06.2017
- Detailed Impound vehicles assessing for damages, detailing all info on the vehicle and belongings, and entered into the computer.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Police Vehicle Impound Control Officer
Advanced Temps
08.2014 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Municipal Clerk
Advanced Temps
05.2014 - 08.2014
- Temporary position assisting City of Corpus Christi Municipal Courthouse
- Performed data entry or document management. Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Adecco Staffing Agency
03.2014 - 04.2014
- Temporary position assisting EFTPS at First Data
- Responded to customer requests, offering excellent support and tailored recommendations to address needs for taxpayers.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
iEnergizer
09.2012 - 01.2013
- Assigned to provide email support for NC Soft Guild Wars 2 campaign
- Assisted with billing reports and assisted NC Soft by monitoring players in-game to find botters and eliminating them from the game.
Team Lead
CROSSMARK
06.2010 - 09.2012
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Observed strict health and hygiene procedures to maintain food safety.
Customer Service Representative
Trig's
01.2005 - 01.2010
- Passed responsible beverage course to host wine tastings
- Assisted with inventory, merchandise, billing and product setup.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Agent
Drs. Foster & Smith
02.2004 - 08.2004
- Assisted veterinarians and customers withinformation about reptiles and fish.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Web Designer & Technical Support Agent
Frontier Communications
10.1998 - 03.2002
- Delivered services as web developer and webmaster, acting as project manager for platform transition.
- Developed site navigation by funneling traffic through content.
- Offered remote support for web-based clients via phone, email and chat.
Board operator and radio announcer
Broadcast Announcer, WHDG
06.1998 - 11.1998
- Judge for "Battle of the Bands
- Managed on-site broadcasts by setting up and running equipment in diverse conditions.
- Operated studio sound boards, desks, and playout software for slick, professional broadcasts.
Education
Bachelor of Science in Information Technology
American InterContinental University
Schaumburg, ILGraphic Design
Nicolet Area Technical College
Rhinelander, WIHigh School Diploma -
Rhinelander High School
Rhinelander1992
Skills
- Photography
- Web Site Design
- Inbound and Outbound Calling
- Account Management
- MS Office Proficiency
- HTML 5
- Extensive Research
- Exceptional Communicator
- Social Media Content Writing
- Technical Support and Assistance
- Digital Photography
- Customer Support
- Written and Oral Communications
Timeline
Call Center Customer Service Representative
ROI Call Center Solutions / Connexus Solutions
05.2021 - Current
Call Center Customer Service Representative
Harte Hanks
11.2020 - 02.2021
Call Center Customer Service Representative
Randstad
07.2020 - 11.2020
Radio Announcer and Board Engineer
NRG Media & WHDG FM
07.2018 - 03.2019
Police Vehicle Impound Control Officer
City of Corpus Christi
01.2017 - 06.2017
Police Vehicle Impound Control Officer
Advanced Temps
08.2014 - 01.2017
Municipal Clerk
Advanced Temps
05.2014 - 08.2014
Customer Service Representative
Adecco Staffing Agency
03.2014 - 04.2014
Customer Service Representative
iEnergizer
09.2012 - 01.2013
Team Lead
CROSSMARK
06.2010 - 09.2012
Customer Service Representative
Trig's
01.2005 - 01.2010
Call Center Agent
Drs. Foster & Smith
02.2004 - 08.2004
Web Designer & Technical Support Agent
Frontier Communications
10.1998 - 03.2002
Board operator and radio announcer
Broadcast Announcer, WHDG
06.1998 - 11.1998
Bachelor of Science in Information Technology
American InterContinental University
Graphic Design
Nicolet Area Technical College
High School Diploma -
Rhinelander High School
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