Tracy M Mikelson
Commerce City,CO
Summary
Dynamic Account Manager with expertise in customer retention, regulatory compliance, and export documentation. Proven ability to enhance service delivery and resolve customer inquiries efficiently.
Overview
22
22
years of professional experience
Work History
Customer Service Account Manager
Lineage Logistics LLC
Henderson, CO
09.2021 - 07.2026
- Managed customer accounts to ensure satisfaction and retention.
- Resolved customer inquiries and issues efficiently and timely.
- Resolved customer problems with knowledgeable and friendly service to promote high customer satisfaction.
- Coordinated communication between clients and logistics teams to enhance service delivery.
- Prepared and reviewed export documentation for international shipments.
- Collaborated with customs brokers to resolve documentation issues.
- Monitored regulatory changes affecting export compliance and documentation practices.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Customer Service Representative
Continuum Global Solutions
Lacey, Washington
01.2020 - 08.2021
- Delivered exceptional support in a fast-paced call center environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities for upselling additional products or services based on customer needs.
On-Site Property Manager
Takai Properties, LLC
Hilo, Hawaii
08.2004 - 12.2019
- Facilitated lease agreements and ensured compliance with regulations for both residential and commercial units.
- Negotiated lease agreements with tenants and collected rent payments and deposits.
- Managed tenant relations by responding to complaints and resolving disputes to enhance resident satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Conducted regular property inspections and maintenance assessments.
- Monitored building systems such as HVAC, plumbing, electrical and fire safety equipment.
- Coordinated maintenance services for repairs, cleaning, landscaping, and snow removal to ensure property upkeep and tenant satisfaction.
- Conducted interviews with prospective tenants in order to assess their eligibility requirements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed budgets for property expenses and managed financial records.
- Prepared detailed budgets and financial reports for properties.
- Prepared detailed reports on rental income for each unit to inform financial planning and decision-making.
- Maintained records of all financial transactions related to the property.
- Organized community events to foster a sense of unity among residents.
- Collaborated with contractors for renovations or new construction projects at the site.
- Provided guidance to staff members in carrying out day-to-day tasks related to the property management operations.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Collected monthly assessments, rental fees, deposits and payments.
Education
High School Diploma -
Westminster High School
Westminster, CO06-1991
Skills
- Customer relationship management
- Account management
- Customer retention
- International logistics
- Compliance management
- Data management
Timeline
Customer Service Account Manager
Lineage Logistics LLC
09.2021 - 07.2026
Customer Service Representative
Continuum Global Solutions
01.2020 - 08.2021
On-Site Property Manager
Takai Properties, LLC
08.2004 - 12.2019
High School Diploma -
Westminster High School