Tracy Monce
Spring Hill,FL
Summary
Diligent professional with 26 of experience in customer service. The 6 years of knowledge of the self storage industry from starting as an assistant moving upward to district manager now customer accounts. Knowledge of sitelink and uhaul services.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Customer Account Manager
Midgard Self Storage
09.2019 - Current
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
- Organized promotional events to increase public awareness of the self-storage facility''s offerings.
- Implemented a preventative maintenance program for the facility, reducing repair costs and minimizing downtime.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
Manager
CVS Pharmacy
09.2012 - 04.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Front End Manager/Marketing/Outside Sales
Sam's Club
01.1999 - 09.2012
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services
- Confer with production or support personnel to produce or coordinate production of advertisements or promotions
- Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
Education
High School Diploma -
RIDGEWOOD HIGH SCHOOL
Port Richey, FL06.1990
Skills
- Property inspections
- Operational efficiency
- Rent collection
- Policy enforcement
- Budget planning
- Sales proficiency
- Facility maintenance
- Security monitoring
- Lease administration
- Capacity planning
- Disaster recovery
- Performance tuning
- Storage virtualization
- File system management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Customer Account Manager
Midgard Self Storage
09.2019 - Current
Manager
CVS Pharmacy
09.2012 - 04.2019
Front End Manager/Marketing/Outside Sales
Sam's Club
01.1999 - 09.2012
High School Diploma -
RIDGEWOOD HIGH SCHOOL
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