Tracy Olszewski
Sterling Heights,MI
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
16
16
years of professional experience
Work History
Collector
Credit Acceptance
Southfield, Michigan
06.2018 - 02.2025
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
- Managed customer accounts by obtaining payment information and updating records.
- Conducted skip tracing to locate missing customers with overdue accounts.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Verified customer account balances and processed payments accordingly.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Provided guidance and assistance to customers who were facing financial difficulties.
Sales Associate
STAR FURNITURE COMPANY
Clarksburg, West Virginia
10.2008 - 09.2017
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Washington Irving High School
Clarksburg, WV05-1993
Skills
- Data entry
- Customer account management
- Skip tracing
- Payment processing
- American Sign Language
- Sales
Accomplishments
- Top collector awards
- Top Sales Associate Awards
- Promoted to Senior Collector
Timeline
Collector
Credit Acceptance
06.2018 - 02.2025
Sales Associate
STAR FURNITURE COMPANY
10.2008 - 09.2017
High School Diploma -
Washington Irving High School