Tracy Mulligan
Victor,ID
Summary
Dynamic professional with a proven track record at Butter Cafe, excelling in customer service and team leadership. Successfully implemented new service protocols, enhancing guest experiences and optimizing workflows. Adept at staff training and development, fostering a collaborative environment that promotes adaptability and positive outcomes.
Overview
13
13
years of professional experience
Work History
Manager/Lead Server
Butter Cafe
07.2017 - Current
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored junior servers on menu knowledge and service standards.
- Coordinated dining room activities, optimizing seating arrangements for efficiency.
- Implemented new service protocols to enhance guest experiences and streamline workflows.
Elementary School Teacher
Teton Science Schools
07.2013 - 06.2020
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered positive classroom environment promoting student collaboration and respect.
- Assessed student performance regularly to tailor instruction for diverse learning needs.
- Integrated technology into lessons to enhance student engagement and learning outcomes.
Education
B.A. Journalism - Public Relations
University of Central Florida
Orlando, FLM.A. Education - Curriculum And Instruction
Concordia University
Portland, ORSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Schedule preparation
- Problem resolution
- Positive attitude
- Adaptability and flexibility
Timeline
Manager/Lead Server
Butter Cafe
07.2017 - Current
Elementary School Teacher
Teton Science Schools
07.2013 - 06.2020
B.A. Journalism - Public Relations
University of Central Florida
M.A. Education - Curriculum And Instruction
Concordia University