Microsoft
Hi, I’m
Madisen Martin
Tampa,FL
It is never too late to be what you might have been.
George Eliot
Summary
Results-driven professional with extensive experience in Criminal Justice and Psychology, recognized for a proven track record in enhancing team performance and achieving customer service targets. Demonstrates exceptional planning and organizational capabilities, fostering collaboration to streamline operations. Known as a compassionate Drug Court Counselor, skilled in cognitive behavioral therapy, crisis intervention, and patient assessment, with significant achievements in guiding clients toward recovery and reintegration into society.
Overview
8
years of professional experience
Work History
Eggtown Breakfast & BrunchPalm Harbor, FL
Manager/Lead Server
04.2024 - Current
Job overview
- Ensured accuracy of employee timekeeping, pay reports, and holiday submissions.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company regulations.
- Standardized customer service practices to consistently handle and mitigate problems.
- Adapted effectively to demanding and rapidly changing environments.
Marion County Drug Treatment CourtIndianapolis, IN
Case Manager
05.2022 - 03.2024
Job overview
- Handled all participant-related files, documents, and paperwork.
- Strengthened collaboration skills through routine engagement with clients and community partners.
- Work alongside team members to formulate treatment plans for clients in need.
- Conducted sessions on relapse prevention strategies.
- Provided support in overcoming obstacles in housing, employment, and social service areas.
Youth Opportunity CenterMuncie, IN
Youth Support Specialist
12.2021 - 05.2022
Job overview
- Led residents in adhering to the set schedule.
- Administered and assessed effectiveness of behavioral plans in residential settings.
- Efficiently completed required case documentation each day.
- Executed effective strategies for calming distressed residents.
- Completed assessments to establish specific needs and capabilities.
Prodigy Burger BarFishers, IN
Server/Bartender
04.2021 - 03.2022
Job overview
- Ensured customer contentment with dining experience, swiftly resolving concerns.
- Delivered outstanding service to a large number of daily customers.
- Regularly exceeded the expectations of both guests and management.
Inspire AcademyMuncie, IN
After School Tutor
08.2021 - 12.2021
Job overview
- Guided students of diverse abilities to excel academically.
- Addressed behavioral issues following pre-defined guidelines.
- Cultivated a positive learning space to boost students' enthusiasm and confidence.
TargetMuncie, IN
Closing Expert
05.2020 - 12.2020
Job overview
- Refined precision.
- Partnered with peers for unified accomplishments.
- Displayed dedication to guest service, teamwork support, and overall well-being.
BJ's Restaurant & BrewhouseNoblesville, IN
Server
05.2019 - 05.2020
Job overview
- Processed transactions through POS terminals, dividing bills as needed.
- Kept knowledge current on daily specials, menu updates and promotions.
- Fostered guest rapport and boosted return visits by delivering exceptional service.
Tucanos Brazillian GrillNoblesville, IN
Lead Server
05.2017 - 05.2019
Job overview
- Collaborated with team to explore strategies for improving customer dining experiences.
- Instructed staff on accurate table arrangements, comprehensive menu familiarity, and excellent service skills.
- Oversaw daily operations by managing opening and closing tasks.
Education
Ball State UniversityMuncie, IN
Bachelor of Arts from Criminal Justice And Psychology
05-2022
University Overview
- Minor in Spanish and Concentration in Digital Forensics
- Recurring Dean's List Student resulting in Cum Laude graduation with 3.67 GPA
Skills
- Individualized counseling
- Substance abuse prevention
- Community outreach
- Case planning
- Client relationship management
- Special education assistance
- Mental health support
- Verbal and written communication
References
References available upon request.
Software
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Timeline
Manager/Lead Server
Eggtown Breakfast & Brunch
04.2024 - Current
Case Manager
Marion County Drug Treatment Court
05.2022 - 03.2024
Youth Support Specialist
Youth Opportunity Center
12.2021 - 05.2022
After School Tutor
Inspire Academy
08.2021 - 12.2021
Server/Bartender
Prodigy Burger Bar
04.2021 - 03.2022
Closing Expert
Target
05.2020 - 12.2020
Server
BJ's Restaurant & Brewhouse
05.2019 - 05.2020
Lead Server
Tucanos Brazillian Grill
05.2017 - 05.2019
Ball State University
Bachelor of Arts from Criminal Justice And Psychology
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