Heidi Lynn Zimmerman
Falmouth,MA
Summary
Dynamic Lead Case Manager with a proven track record at Relief Recovery, adept in individualized counseling and EMR/EHR systems. Excelled in empowering clients through comprehensive case management, significantly enhancing access to community resources. Skilled in staff education, showcasing leadership in coordinating multidisciplinary teams for optimal patient outcomes.
Overview
11
11
years of professional experience
Work History
Lead Case Manager
Relief Recovery
11.2023 - Current
- Partnered with nurse practitioners, social workers, therapists, group facilitators, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Served as "fill-in" for Director of Operations, completing admissions and coordinating sober living issues and concerns with other directors.
- Facilitated group therapy several days a week for clients in PHP/IOP setting
Recovery Specialist
Foundations Group Recovery Centers
04.2023 - 11.2023
- Assisted in group therapy with clients in a PHP/IOP setting
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Distributed medications to women at sober living in PHP housing
- Documented case management activity for accurate, reliable records.
Women's Sober Living House Manager
Next Chance, LLC
05.2023 - 11.2023
- Provided support for women living in the house in early recovery with daily living.
- Supervised residents with daily/weekly chores as well as meeting requirements.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw rent payments and drug testing for home
Travel Licensed Practical Nurse
Various Agencies
12.2017 - 11.2022
- Administered medications and treatment to patients and monitored responses.
- Worked agnecy contracts lasting in duration from six weeks to six months in the following states: Massachusetts, New Hampshire, Wisconsin.
- Lead as team leader charge nurse in settings such as cardiac rehab, orthopedic rehab, short-term rehabilitation, and long-term care.
- Experience in plastic surgery OR, dermatology, urology, family medicine, and front-line covid nurse at Brigham and Women's Harvard Medical hospital during 2020.
Lead Clinical LPN
University of South Alabama Medical Center
04.2015 - 12.2017
- Lead a team of over ten nurses and medical assistants in a Family Medicine teaching clinic with over 50 physicians and residents.
- Assisted with appointments, triage, and daily operations of the clinic.
- Performed wound care, vaccines, and assessment of hundreds of patients daily.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
Charge Nurse/Wound Care Specialist
Gulf Coast Health and Rehab
09.2013 - 04.2015
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised and managed daily scheduling, tasking, and administration.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with other healthcare professionals to provide quality patient care.
Education
No Degree - Bachelors of Social Work
University of Tennessee
Knoxville, TNAssociate of Applied Science - Licensed Practical Nurse
North Shore Community College
Danvers, MA06-2013
Skills
- Case assessment
- Community resources
- Individualized counseling
- Utilization review
- Recruitment
- Client empowerment
- Progress evaluations understanding
- Staff education and training
- EMR / EHR
- Documentation proficiency
- Financial support
- Client assessment
Timeline
Lead Case Manager
Relief Recovery
11.2023 - Current
Women's Sober Living House Manager
Next Chance, LLC
05.2023 - 11.2023
Recovery Specialist
Foundations Group Recovery Centers
04.2023 - 11.2023
Travel Licensed Practical Nurse
Various Agencies
12.2017 - 11.2022
Lead Clinical LPN
University of South Alabama Medical Center
04.2015 - 12.2017
Charge Nurse/Wound Care Specialist
Gulf Coast Health and Rehab
09.2013 - 04.2015
No Degree - Bachelors of Social Work
University of Tennessee
Associate of Applied Science - Licensed Practical Nurse
North Shore Community College
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