Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tracy Ni

Portsmouth,VA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Delivered successful training to more than 7 employees during tenure, educating on successful work processes and productivity strategies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Analyzed sales figures and identified areas for improvement.

Tutor

Hatch
09.2022 - 07.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Assisted foreign student with learning and comprehending english.

Education

GED -

Nansemond River High School
Suffolk, VA
06.2022

Skills

  • Customer-Oriented
  • Training and Mentoring
  • Conflict Resolution Techniques
  • Strategic Planning

Languages

mandarin
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Tutor

Hatch
09.2022 - 07.2023

Shift Supervisor

Starbucks
07.2021 - Current

GED -

Nansemond River High School

Similar Profiles

CREATE PROFILE
Tracy Ni