TRACY NICHOLAS
Mobile,AL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
Work History
Restaurant Bar Manager
Logan's Roadhouse Restaurant
Mobile, AL
01.2024 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Bartender
Logan's Roadhouse
Mobile, AL
03.2013 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Trained new bartenders on drink preparation and upselling techniques
- Greeted customers and provided excellent customer service
Hr. Supervisor
El Chico Restaurant
Mobile, AL
06.2006 - 08.2013
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Provided ongoing training to address staff needs
- Reviewed completed work to verify consistency, quality and conformance
- Responded to customer questions regarding products, prices and availability
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
Education
Associate of Applied Science - Medical Assisting
Remington College Mobile AL
Mobile, AL01.2007
High School Diploma - undefined
John L Leflore Preparatory Acad
Mobile, AL05.1999
Skills
- Sanitation standards
- Beverage making
- Pre-shift walk-through
- Employee scheduling
Timeline
Restaurant Bar Manager
Logan's Roadhouse Restaurant
01.2024 - Current
Bartender
Logan's Roadhouse
03.2013 - Current
Hr. Supervisor
El Chico Restaurant
06.2006 - 08.2013
Associate of Applied Science - Medical Assisting
Remington College Mobile AL
High School Diploma - undefined
John L Leflore Preparatory Acad