Seth Norcutt
Pittsburgh,PA
Summary
Driven professional with a proven track record at Commonwealth of Pennsylvania, excelling in customer service and problem-solving. Enhanced customer satisfaction and loyalty through exceptional service and efficient handling of financial transactions. Demonstrated teamwork and collaboration, contributing to a positive work environment and achieving significant improvements in customer engagement and store performance.
Overview
24
24
years of professional experience
Work History
Sales Associatr
Commonwealth of Prnnsylvania
Pittsburgh, PA
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Golf Caddy
Oakmont Country Club
Oakmont, PA
04.2000 - 06.2022
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
- Supported golfer performance with expert advice on shot strategies and course conditions.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
- Cleaned and maintained balls, clubs, and course amenities.
- Maintained smooth pace of play for golfers on course.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Increased golfer satisfaction by anticipating needs, such as handing clubs or retrieving balls quickly.
Education
Criminal Justice
Westminster College
New Wilmington, PACybersecurity
Penn West University
California, PAHigh School Diploma -
Plum High School
Pittsburgh, PA06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associatr
Commonwealth of Prnnsylvania
06.2022 - Current
Golf Caddy
Oakmont Country Club
04.2000 - 06.2022
Criminal Justice
Westminster College
Cybersecurity
Penn West University
High School Diploma -
Plum High School