TRACY PAYNE
Flint ,MI
Summary
Efficient Office Administrator with expertise in streamlining administrative processes and enhancing workflow. Proven ability to improve office efficiency through innovative organizational systems and effective communication with team members and clients.
Overview
5
5
years of professional experience
Work History
Lead Teacher
Childtime
Swartz Creek, Michigan
01.2026 - Current
- Planned age-appropriate lesson plans using center curriculum guidelines.
- Maintained safe, welcoming classroom environment for young children.
- Observed child development and documented progress for family communication.
- Prepared materials for activities, centers, and outdoor play.
- Followed licensing, health, and safety standards throughout classroom operations.
Referral Specialist
The Vascular Institute of Michigan
Flint, MI
05.2025 - 08.2025
- Coordinated patient referrals, improving access to vascular services for patients.
- Streamlined communication between healthcare providers and patients, enabling efficient referral management.
- Coordinated patient referrals to enhance access to vascular services.
- Trained new staff on referral processes and database management tools, ensuring consistency and quality in service delivery.
Customer Service Representative
Hamilton Community Health Network
Burton, MI
02.2025 - 05.2025
- Resolved customer inquiries using effective communication and problem-solving strategies, enhancing customer experience.
- Streamlined issue resolution processes, resulting in faster response times and increased customer satisfaction.
- Managed high-stress situations with professionalism, successfully resolving disputes while maintaining customer trust.
Lead Teacher
Childtime Learning Center
Swartz Creek, MI
05.2024 - 03.2025
- Cultivated positive relationships with parents through regular communication about student progress and collaboration on strategies to support academic success at home and school.
- Exhibited patience and level-headedness in diverse situations, fostering an environment that supported student development and personal growth.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Designed and executed daily activities tailored to enhance individual development and growth of each student.
Sales Associate
Bath & Body Works
Burton, MI
08.2021 - 11.2024
- Organized racks and shelves to enhance store visual appeal and engage customers, promoting targeted merchandise effectively.
- Solved customer challenges by offering relevant products and services.
- Developed strong relationships with customers to foster loyalty and encourage repeat business. with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Addressed customer challenges by recommending relevant products and services, enhancing overall shopping experience.
Photographer
Lifetouch Photography
Ferndale, MI
08.2023 - 05.2024
- Optimized studio space to create an inviting atmosphere, encouraging genuine expressions from young subjects.
- Balanced creativity with professionalism in posing children and selecting backdrops that highlighted their personalities.
- Managed timely delivery of photos by maintaining an efficient workflow and prioritizing tasks effectively.
- Managed delivery of photos through efficient workflow and task prioritization.
Education
High School Diploma -
Kearsley Highschool
Flint, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Organizational skills
- Database management
- Appointment scheduling
- Scheduling software
- Appointment reminders
- Safety awareness
- Key decision making
- Listening skills
- Adaptable schedule
- Money handling
Timeline
Lead Teacher
Childtime
01.2026 - Current
Referral Specialist
The Vascular Institute of Michigan
05.2025 - 08.2025
Customer Service Representative
Hamilton Community Health Network
02.2025 - 05.2025
Lead Teacher
Childtime Learning Center
05.2024 - 03.2025
Photographer
Lifetouch Photography
08.2023 - 05.2024
Sales Associate
Bath & Body Works
08.2021 - 11.2024
High School Diploma -
Kearsley Highschool