Tracy Phillips
Campbellsville,KY
Summary
Accomplished Certified Medical Assistant with a proven track record at Stephens Family Medicine, enhancing clinic efficiency and patient satisfaction through expert management of electronic health records and compassionate patient care. Skilled in HIPAA compliance and medical billing, demonstrating meticulous attention to detail and a commitment to maintaining high standards of patient service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Stephens Family Medicine
04.2007 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Checked ICD-10-CM codes to promote highest coding specificity.
- Checked CPT codes to improve correct insurance billing.
Certified Medical Assistant
Dr. Bobby Brooks
01.1999 - 03.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Associate of Applied Science - Medical Assisting
National College of Business
Danville, KYSkills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient Assessments
- Inventory and supply management
- Medical Records Management
- Payment Collection
- Medical billing and coding
- Insurance Verification
Affiliations
- AAMA
- AAPC
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Stephens Family Medicine
04.2007 - 08.2024
Certified Medical Assistant
Dr. Bobby Brooks
01.1999 - 03.2007
Associate of Applied Science - Medical Assisting
National College of Business
- CMA - Certified Medical Assistant
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